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CRM Assistant, Travel Retail Asia (Contract) at Hermes

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Database Maintenance, Data Analysis, Project Management, Time Management, Microsoft Excel, Microsoft PowerPoint, English, Mandarin, Cantonese, Clienteling, Reporting, CRM Activation

Industry

Retail Luxury Goods and Jewelry

Description

Main Responsibilities: 1. CRM Database Maintenance * Account merging and data clearance to improve data quality of the database. * Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality. 2. CRM Activations * Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans. * Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans. 3. Clienteling Activities * Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting. 4. CRM Analysis and Reporting * Prepare and present monthly CRM dashboard to the stores and to the management. * Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer segments, etc. * Perform other ad-hoc duties Profile * Undergraduates or fresh university graduates, preferably in Business Administration, Marketing, or a related discipline. * Independent, detail-minded and well-organized. Able to work under pressure. * Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization. * Very strong data analysis skills, project management and time management skills. * Proficient in Microsoft Office, particularly Excel and PowerPoint * Good command of written and spoken English, Mandarin and Cantonese * Available to work commit at least 3 days a week.

Responsibilities

The role focuses on maintaining the CRM database, executing activation plans to improve customer loyalty, and supporting clienteling activities. It also involves preparing monthly CRM dashboards and ad hoc reports to analyze customer trends.