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CRM Automation Manager at Neo Group

Minsk, , Belarus -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Automation, Marketing Automation, Lifecycle Campaigns, Event-Driven Logic, Segmentation, Automation Systems, Analytical Skills, Looker, Tableau, Cross-Functional Collaboration

Industry

IT Services and IT Consulting

Description

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. We are on the lookout for a CRM Automation Manager to join our CRM Department. Responsibilities: Design, build, and optimize automated communication flows for the entire client lifecycle — from registration and first deposit to churn prevention and reactivation. Develop onboarding and welcome journeys across multiple channels (email / push / SMS / in-app). Implement reactivation campaigns and hidden flows for different stages. Conduct A/B tests to improve funnel conversion rates and reactivation effectiveness. Perform post-campaign analysis, build dashboards, and automate reporting and trigger logic. Generate insights and growth hypotheses based on client behavior and conversion analytics. 2+ years of experience in CRM automation or marketing automation. Proven experience with trigger-based lifecycle campaigns. Strong understanding of event-driven logic, segmentation, and automation systems (Smartico, FastTrack, Customer.io, Optimove etc). Solid analytical skills, proficiency with Looker / Tableau or similar BI tools. Ability to work cross-functionally with Product, Analytics, and Content/Design teams to ensure cohesive execution. Enjoy 3 health days to focus on your well-being. Take advantage of 25 paid calendar vacation days to explore, relax, and unwind. Get a $30 net per month sports compensation to stay active and healthy. Benefit from top-notch medical insurance for peace of mind. Indulge in a variety of snacks available in the office. Join us for exciting corporate events that foster team spirit and fun!

Responsibilities

Design, build, and optimize automated communication flows for the entire client lifecycle. Conduct A/B tests to improve funnel conversion rates and generate insights based on client behavior.