CRM Automation Specialist & AI Systems Specialist at ROCKLAND MANUFACTURING

Bedford, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Automation, AI Systems, Specialist

Industry

Machinery Manufacturing

Description

Description ***Rockland Manufacturing does not offer VISA sponsorship or relocation for this position*** Who We Are: We’re a family-owned manufacturer of custom attachments for heavy construction equipment. As we grow, we’re investing in smarter systems to improve how we serve customers and how our teams work every day. We’re looking for a CRM Automation & AI Systems Specialist to own our customer-facing automation today and help lead the rollout of AI tools and workflows across the company. This role is hands-on, practical, and impact-driven , not theoretical AI work. This position is based out of Bedford, Pennsylvania. What You’ll Own: CRM & Customer Journey Automation Build and optimize CRM workflows (lead nurture, abandoned cart, post-purchase follow-ups) Automate order-status communications via email and SMS (“shipped,” “delayed,” “ready for pickup”) Reduce friction from quote ? purchase using dynamic tools, triggers, and follow-ups Identify customer drop-off points and implement automation to improve conversion and retention AI Systems Implementation & Enablement Identify, implement, and maintain AI tools that support sales, operations, customer service, and internal teams Integrate AI systems into existing CRM, ERP, and operational workflows Develop clear documentation, standards, and best practices for AI usage Train departments on how to effectively and responsibly use AI tools in their daily work Serve as the internal go-to resource for automation and AI adoption Integrations & Tools Manage SaaS vendors and integrations (Zapier/Make, Twilio, Stripe webhooks, CRM platforms) Build and maintain automation logic using custom code where needed Ensure data accuracy, system reliability, and scalable architecture You’re a Fit If You Have 2+ years of hands-on experience with HubSpot, Klaviyo, or similar CRM platforms Have built 10+ complex workflows using Zapier, Make, or similar tools Are comfortable with JavaScript in CRM custom code and/or Python scripting Enjoy digging into workflows to find where customers or employees get stuck — and fixing it Can explain technical concepts clearly to non-technical teams Rockland offers salary commensurate with experience as well as a comprehensive benefit package. Check us out and apply today! ***Rockland Manufacturing does not offer VISA sponsorship or relocation for this position***

Responsibilities

This role involves specializing in Customer Relationship Management (CRM) automation processes. The specialist will also be responsible for implementing and managing Artificial Intelligence (AI) systems within the organization.