CRM & BI Expert at METRO/MAKRO

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Business Intelligence, Data Analysis, Marketing Analytics, Power BI, Microsoft Office, SQL, Database Structures, Project Management, Data Visualization, Automation, Reporting, Stakeholder Management, Trend Analysis, Cross-functional Collaboration

Industry

Wholesale

Description

Company Description Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively. MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers. Website: https://www.metro-gsc.in Company Size: 1000-1100 Headquarters: Pune, Maharashtra, India Type: Privately Held Inception: 2011 Job Description Role Overview As a CRM & BI Expert at METRO GSC, you will play a key role in supporting METRO’s global customer relationship management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by analysing data, generating insights, and providing actionable recommendations to improve commercial performance. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams and countries. Job Description Key Responsibilities Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement Integrate multiple data sources to enable a holistic, cross-channel view of the customer Execute, monitor, evaluate campaign performance and provide insights for optimization Prepare reports, dashboards, and presentations for stakeholders to support decision-making Conduct complex ad-hoc analyses to drive METRO’s business objectives Collaborate with cross-functional and country CRM/marketing teams to align activities with business objectives Ensure data accuracy and maintain structured documentation for analysis process Continuous improvement: Proactively identify process improvement opportunities and implement effective solutions Enhance efficiency and optimize service delivery within the GSC Skills & Competencies Strong analytical mindset with expertise in marketing and CRM data analysis Highly organized with a structured approach and strong attention to detail Effective time management skills; adaptable and able to work in a fast-paced environment Advanced data analytics and automation skills, including processing and transformation of large datasets Proficiency in Power BI, advanced Microsoft Office applications (Excel, PowerPoint), and basic knowledge of database structures and query languages (SQL) Excellent communication skills, both written and verbal Demonstrated ability in project management and coordination Ability to work independently and in cross-functional teams, executing CRM analyses for multiple stakeholders Agile and results-oriented working style with strong self-organization skills High level of initiative and motivation, combined with a friendly and professional demeanor Fluency in professional English; other languages are a plus Qualifications Qualifications Bachelor’s or Master’s degree in Business, Economics, Statistics, or a related field 3–8 years of relevant experience in Marketing, CRM, CRM activation, or other commercial functions Experience in retail, wholesale, or FMCG industries is a strong plus Exposure to international or multi-market environments is an advantage Work Model: Hybrid

Responsibilities

The CRM & BI Expert will analyze large marketing and customer datasets to generate actionable insights and optimize campaign performance. They will also collaborate with cross-functional teams to develop dashboards and reports that support data-driven decision-making across global markets.