JOB CATEGORY:

Shared Services
The CRM Business Analyst is responsible for collecting and documenting business requirements, crafting tailored solutions, and collaborating with stakeholders to ensure the CRM system is effectively configured and customised to align with NobleOak’s needs. The CRM Business Analyst will facilitate workshops and gather requirements from various stakeholders to articulate business needs effectively.
This role will work closely with vendors, the Head of IT, and business leads to define solutions that align with business requirements, while also ensuring compliance with industry-standard security frameworks and regulatory obligations. Possessing a solid grasp of business analysis techniques alongside a strong technical understanding of Microsoft Dynamics 365, the CRM Business Analyst will drive continuous improvement across NobleOak’s CRM, managing changes during system implementations and upgrades, conducting in-depth analysis and diagnostics, process automation, and involvement in testing activities.
Job Description
Key Accountabilities

Please refer the Job description for details