CRM Coordinator & Data Analyst at Team Sava

Belgrade, Central Serbia, Serbia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Execution, Data Analysis, Email Marketing, Klaviyo, Segmentation, Reporting, Analytics, A/B Testing, Customer Engagement, Loyalty Performance, Data Integrity, Communication Skills, Organizational Skills, Excel, Google Sheets, BI Tools

Industry

Software Development

Description

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global companies. We are a company that partners with global clients to deliver high-quality services and scalable solutions. Our mission is to empower businesses through operational excellence and innovative outsourcing strategies. Job Summary: We’re looking for a CRM Coordinator & Data analyst to join our team. This role blends hands-on CRM execution with data-driven analysis to optimize customer engagement, retention, and loyalty performance. You’ll be responsible for building and maintaining campaigns and automations in Klaviyo, ensuring flawless execution, and transforming customer and campaign data into actionable insights that drive smarter marketing decisions. This role is ideal for someone who’s both analytical and detail-oriented — comfortable working in CRM platforms, managing data, and translating performance trends into opportunities for growth. We offer: Performance-based bonuses Remote / Pet-friendly office Provided equipment and technology in support of remote work Private healthcare insurance for you and your family Flexible working hours Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work. Responsibilities: CRM Campaign Execution & Automation Build, QA, and schedule email and SMS campaigns across multiple audiences and segments in Klaviyo. Create and maintain automated lifecycle flows (welcome, post-purchase, win-back, replenishment, etc.). Support segmentation setup and maintenance based on customer behavior, lifecycle stage, and engagement. Manage coupon and offer setup for promotional and loyalty campaigns. Coordinate with design and copy teams to upload final creative assets and ensure flawless rendering and personalization. Support integrations and webhooks between CRM and connected tools (e.g., Yotpo, JustUno, loyalty platforms). Build pop-ups and onsite capture forms in Klaviyo and JustUno based on campaign designs. Reporting & Analytics Build and maintain reports on CRM KPIs (open rate, CTR, conversion rate, revenue, retention, unsubscribe rate, etc.). Design and update dashboards in BI or visualization tools (Looker, Tableau, Power BI, or Google Data Studio) for transparent performance tracking. Analyze campaign and automation results to identify optimization opportunities. Segment and analyze customer data to support lifecycle strategies and loyalty initiatives. Conduct A/B testing for campaigns and flows, summarize learnings, and provide actionable insights. Monitor data integrity and maintain accurate, up-to-date customer lists and attributes. Requirements 1–3 years of experience in CRM operations, data analysis, or lifecycle/email marketing (internship experience welcome). Proficient in Excel/Google Sheets (pivot tables, formulas, charts). Experience with CRM/ESP tools (Klaviyo strongly preferred). Familiarity with analytics tools such as GA4, Looker, Tableau, or Google Data Studio. Strong analytical skills and attention to detail, with a passion for testing and optimization. Comfortable working with data, audience segments, and performance metrics. Excellent organizational and communication skills — able to explain insights clearly to non-technical stakeholders. Nice to Have Experience in eCommerce or the beauty/wellness industry. Familiarity with Yotpo, JustUno, or other retention and loyalty tools. Experience with customer segmentation, cohort analysis, or RFM modeling. Sounds like an exciting challenge for you? Then these are the next steps: Hiring process: 1. You let us know that you find this role interesting by sending us your CV 2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans 3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with 5. We think we are a great match, send you a job offer, you agree and accept 🙂 Looking forward to hearing from you!

Responsibilities

The CRM Coordinator & Data Analyst will execute CRM campaigns and automations while analyzing data to optimize customer engagement and retention. Responsibilities include building email and SMS campaigns, maintaining automated lifecycle flows, and reporting on CRM KPIs.