ABOUT US

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

ABOUT THE ROLE

We’re looking for a CRM Coordinator to join our Customer and Online – Digital Marketing team. In this role, you’ll coordinate and deliver end-to-end email marketing campaigns – from briefing and design, through to workflow builds, deployment, and post-campaign reporting.
Working closely with our CRM Lead, you’ll take campaign strategies and bring them to life, collaborating with teams across the business to deliver impactful, on-brand communications that drive engagement and sales.
This role is hybrid, with 3 days a week based at our Chadstone Support Office.

WHAT YOU’LL DO

• Plan, build, and deploy CRM and eDM campaigns to meet business and customer goals
• Work with internal teams and agencies to develop creative and messaging
• Use marketing automation tools and Photoshop to design and execute campaigns
• Monitor performance and share insights to inform future strategies
• Ensure campaign content meets legal requirements, including the Spam Act
• Support process improvements to increase CRM program effectiveness