Job Purpose: To provide strategic business and systems administration with a strong emphasis on CRM management. This role ensures the integrity, optimization, and effective utilization of the organization’s CRM platform, including data analysis, reporting, and automation. The CRM & Operations Coordinator also supports the Executive Director with administrative and operational management. As a member of the Leadership Team, this position is key to driving administrative and technological effectiveness across the organization.

QUALIFICATIONS

• Committed Christian with a personal relationship with Jesus Christ.
• Strong alignment with the organization’s pro-life mission and values.
• Agreement with the ministry’s Statement of Principle, Statement of Faith, and policies.
• Demonstrates integrity, humility, and professionalism in all interactions.
• High emotional intelligence and ability to remain composed under pressure.
• Self-motivated and capable of working independently and collaboratively.
• Proven ability to handle confidential information with discretion.
• Excellent verbal and written communication skills.
• Experience in team management and supervision.
• Advanced proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), with emphasis on data analysis, document creation, and presentation development.
• Strong organizational skills and attention to detail.
• Experience with CRM platforms (preferably Virtuous or similar), including administration, reporting, and automation.
• Familiarity with data analytics tools and techniques is a plus.
• Meets all requirements outlined in the Center application.

PERSONNEL RESPONSIBILITIES

• Supervise the Executive Assistant and ensure task completion.
• Assist with onboarding processes, including systems access and training.

OTHER RESPONSIBILITIES

• Participate in staff meetings and organizational events.
• Provide support for fundraising initiatives as needed.