CRM Engagement Specialist at Wax Center Partners

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Management, SMS Campaign Response, Email Campaign Response, Lead Response, Customer Engagement, Booking Conversion, Upselling, Consultative Selling, Brand Voice Management, Performance Tracking, Reporting, Multitasking, Written Communication, Verbal Communication, Microsoft Office Suite, Scheduling Software

Industry

Personal Care Services

Description

About the Role We are seeking a detail-oriented and brand-savvy CRM Engagement Specialist to manage inbound responses from our marketing SMS and email campaigns. This role is responsible for turning customer interest into confirmed bookings while maintaining a consistent, high-quality brand voice. The ideal candidate is equal parts communicator, salesperson, and brand steward who can also track performance and provide insights that improve marketing effectiveness. A Day in the Life Customer Messaging & Lead Response * Monitor and respond promptly to inbound SMS and email responses generated from marketing campaigns. * Engage prospective and returning guests in helpful conversations that guide them toward booking. * Answer questions, provide recommendations, and remove friction in the decision-making process. * Manage multiple guest conversations simultaneously while maintaining accuracy and professionalism. Brand Voice & Experience * Represent the brand in every written interaction, ensuring tone, messaging, and values remain consistent. * Adapt responses while staying aligned with established brand guidelines. * Deliver thoughtful, personalized communication rather than generic replies. Booking Conversion & Revenue Growth * Encourage guests to complete bookings. * Identify opportunities to upsell services, packages, memberships, or add-ons. * Use consultative selling techniques to match guests with the best experience for their needs. * Log conversations and outcomes in CRM and scheduling systems. Reporting & Insights * Track conversation activity, booking conversions, and upsell performance. * Maintain organized records of customer interactions and outcomes. * Provide regular reports on messaging performance and guest inquiries. * Share insights with marketing and operations teams to improve campaigns. What Sets You Apart * Strong verbal and written communication skills. * Customer-focused mindset with empathy and patience. * Confidence in explaining technical or medical-related services. * Ability to multitask in a fast-paced environment. * Willingness to work flexible hours, including evenings and weekends. * Ability to learn quickly and easily adapt to a dynamic environment. * Authentic individual with impeccable integrity whose personal and professional values are consistent with EWC’s mission, vision and values. * Proficient in Microsoft Office Suite – Word , Excel, PowerPoint, Outlook. Education and Experience * High school diploma or equivalent (required). * Associate or bachelor's degree in a related field (preferred). * Proven experience in call center environments, preferably in beauty, wellness, hospitality, or service industries. * Familiarity with scheduling software and CRM systems (HubSpot preferred). * Experience managing customer communications via SMS, email, or chat platforms. *This job is not eligible for US visa sponsorship* European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

Responsibilities

This role involves managing inbound responses from SMS and email marketing campaigns, engaging customers to guide them toward confirmed bookings, and maintaining a consistent, high-quality brand voice across all written interactions. The specialist will also track conversation activity and booking conversions to provide insights that improve marketing effectiveness.