ABOUT THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?

WHY BE A CRM EXECUTIVE AT LOOKFANTASTIC?

We’re looking for a proactive, results-driven CRM Executive to join our team ahead of a big transformation period. With a new CRM tool currently being onboarded, this is a unique and exciting time to be joining the CRM team.
Reporting into the CRM Manager, the CRM Executive will be supporting the team in the execution of the UK and IE CRM strategy: delivering personalised emails and app push notifications and leveraging smart segmentation to support the company’s commercial objectives, whilst delivering a great customer experience.

As a CRM Executive, you’ll:

• Manage the end-to-end process for email and push marketing communications, including briefing, building and scheduling. Ensure accurate, consistent and timely completion of the builds.
• Ideate and write compelling subject lines and pre-header copy for emails and push notifications.
• Segmentation of the customer database in the CRM platform.
• Execution of the A/B testing plan to ensure emails and push notifications are optimised to the best performing set-ups.
• Update templates for workflows and automated email campaigns as and when required.
• Analyse and report on campaign performance, presenting findings to relevant stakeholders and identifying opportunities for improvement.
• Ongoing monitoring of competitor activity and industry trends.