Contact interested customers promptly and professionally.

• Make outbound customer calls and follow-ups in line with assigned daily activity and performance KPIs.

• Engage customers over the phone to understand their vehicle requirements and purchase intentions.

• Provide relevant information about GWM vehicles, current offers, and showroom locations.

• Use strong communication and persuasion skills to encourage customers to visit a GWM showroom.

• Book and confirm showroom appointments and test drives.

• Proactively and consistently follow up with customers who have not yet visited the showroom.

• Handle customer questions and objections effectively and encourage them to take the next step in their purchase journey.• Follow up on scheduled appointments to improve attendance and minimise no-shows.

• Coordinate closely with showroom Sales Executives to ensure a smooth customer handover.

• Accurately record all customer interactions, follow-ups, appointments, and outcomes in the CRM system.

• Ensure assigned leads are actively managed and followed up without unnecessary delays.

• Achieve assigned KPIs related to calling activity, customer engagement, appointments, actual showroom visits, and test drives.

Contact interested customers promptly and professionally.

• Make outbound customer calls and follow-ups in line with assigned daily activity and performance KPIs.

• Engage customers over the phone to understand their vehicle requirements and purchase intentions.

• Provide relevant information about GWM vehicles, current offers, and showroom locations.

• Use strong communication and persuasion skills to encourage customers to visit a GWM showroom.

• Book and confirm showroom appointments and test drives.

• Proactively and consistently follow up with customers who have not yet visited the showroom.

• Handle customer questions and objections effectively and encourage them to take the next step in their purchase journey.• Follow up on scheduled appointments to improve attendance and minimise no-shows.

• Coordinate closely with showroom Sales Executives to ensure a smooth customer handover.

• Accurately record all customer interactions, follow-ups, appointments, and outcomes in the CRM system.

• Ensure assigned leads are actively managed and followed up without unnecessary delays.

• Achieve assigned KPIs related to calling activity, customer engagement, appointments, actual showroom visits, and test drives.