WHO WE ARE

Founded in London in 2009, Ultimate Performance (UP) has grown into a global leader in body transformation, with 27 private gyms across four continents — from Los Angeles to Sydney. Our reputation is built on delivering exceptional, measurable results through science-backed training and nutrition programs, tailored to each client.

WHAT WE’RE LOOKING FOR

• The Role
• We’re looking for a driven, energetic and enthusiastic CRM professional to play a key role in shaping and delivering our global customer communications.
• This is a great opportunity for someone looking to step up, a self-starter who thrives on autonomy. You’ll have a meaningful say in what we do, how we do it, and how we measure our success.
• Reporting to our CRM Manager, you’ll work across multiple markets and time zones, helping to optimise the customer journey and create communications journeys that inspire, engage, and retain clients throughout their lifecycle.
• What You’ll Do
• Support the CRM team to execute the customer communications strategy to drive user engagement and retention growth globally across all products and services.
• Collaborate in the creation and deployment of highly targeted and personalised CRM campaigns across e-mail, in-app notifications, mobile push, SMS and more.
• Create and take full ownership of an email AB testing roadmap, driving optimisation and enhancing performance.
• Assist in the reporting and analytics of CRM campaign.
• Continually test and optimise to maximise user engagement.
• Support in the delivery of the wider CRM strategy that deepens client relationship with Ultimate Performance.
• Support the development and maintenance of a customer data platform (CDP) that provides a singular/global view of our clients.
• Drive measurable improvements in lifecycle performance: increase email-driven enquiries, reactivation rates, and client retention metrics.
• What we’re looking for
• 2 years’ experience in a CRM or customer lifecycle marketing role
• Proven responsibility for performance metrics
• Experience using CRM/CDP platforms such as Bloom reach or similar tools
• Salesforce, Braze, Hubspot (preferred)
• Familiarity with HTML for email (preferred)

THE ROLE

We’re looking for a driven, energetic and enthusiastic CRM professional to play a key role in shaping and delivering our global customer communications.
This is a great opportunity for someone looking to step up, a self-starter who thrives on autonomy. You’ll have a meaningful say in what we do, how we do it, and how we measure our success.
Reporting to our CRM Manager, you’ll work across multiple markets and time zones, helping to optimise the customer journey and create communications journeys that inspire, engage, and retain clients throughout their lifecycle.

WHAT YOU’LL DO

• Support the CRM team to execute the customer communications strategy to drive user engagement and retention growth globally across all products and services.
• Collaborate in the creation and deployment of highly targeted and personalised CRM campaigns across e-mail, in-app notifications, mobile push, SMS and more.
• Create and take full ownership of an email AB testing roadmap, driving optimisation and enhancing performance.
• Assist in the reporting and analytics of CRM campaign.
• Continually test and optimise to maximise user engagement.
• Support in the delivery of the wider CRM strategy that deepens client relationship with Ultimate Performance.
• Support the development and maintenance of a customer data platform (CDP) that provides a singular/global view of our clients.
• Drive measurable improvements in lifecycle performance: increase email-driven enquiries, reactivation rates, and client retention metrics.