CRM Lead (iGaming) at RISK

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Management, Customer Relationships, Communication Flows, Data-Driven Decision Making, Communication Skills, Customer Understanding, Creative Problem Solving, Adaptability, Market Analysis

Industry

Entertainment Providers

Description

Company Description At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored. Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector. Job Description Building a CRM strategy and managing a CRM plan for different locations Planning segmentation and CRM activities Running tests and analyzing their results to increase player activity and retention Managing, initiating, and facilitating meetings with the CRM team Developing bonus mechanics and campaigns, analyzing their effectiveness Controlling and working with metrics: ATPU, RR, BR, DAU/MAU, Conversion by type of communication Presenting CRM activities progress, experiment results, and impact on product performance to stakeholders Compiling and maintaining reports with CRM activity results. Qualifications 2+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships Experience in building communication flows using various communication channels. Proactive & Initiative: You take charge and are ready to lead projects to successful completion Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention Adaptable: You quickly respond to market changes and are ready for new challenges Market Analyst: You research trends and competitors to refine CRM strategies and products English: B2+ Ukrainian: would be a plus Additional Information Hybrid work that lets you craft the perfect work-life balance. Vacation: 20 working days. Paid sick leave Learning Coverage Team Building programs Mental Health Programs Sport coverage Medical insurance, dental coverage

Responsibilities

The CRM Lead will build and manage a CRM strategy and plan for various locations, focusing on player activity and retention. They will analyze metrics and present progress to stakeholders while developing effective bonus mechanics and campaigns.