CRM & Loyalty Manager ANZ at NANDO'S LIMITED

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Loyalty Program Management, Data Driven Marketing, Analytical Skills, Customer Data Interpretation, CRM Tools, Marketing Automation, Braze, Salesforce, Martech, Relationship Building, Proactive, Curious, Initiative

Industry

Restaurants

Description

Sure, we’re famous for flame-grilled PERi-PERi chicken , but want to know our secret? It’s our people, it’s you ❤️! At Nando’s, it’s people-first, chicken-second. Here’s what’s on the menu for you: Be You: Bring your authentic self to work in a diverse, inclusive family, with genuine care and commitment. Balanced Work life: Split your time between our state-of-the-art Richmond Restaurant Support office, overlooking the Yarra River and working from home Free Nando’s: Meals on us when you work, plus perks for your friends and family. Wellness Support: Access resources for mental health, fitness, nutrition and finances. Do Good: Help make a difference through community support, sustainability, and social impact and inclusion. What’s Cooking? As our CRM & Loyalty Manager ANZ, you will lead the way in creating thoughtful, data-driven retention experiences that create meaningful moments between Nando’s and our customers through our loyalty program PERi-Perks. In this role, you’ll shape how we talk to our biggest fans, how we keep them coming back for more, and how we build loyalty that lasts. From crafting personalised communication to evolving our loyalty proposition, you’ll make sure every interaction feels warm, welcoming, and unmistakably Nando’s. Ultimately, you’ll be a champion of our customers—helping us understand them better, celebrate them more often, and keep Nando’s a place they trust, enjoy, and can’t wait to return to. What You’ll Be Firing Up Bring customer data to life by using Braze and our other tools to build thoughtful segments, personalised journeys and automated flows that keep fans feeling seen, valued, and well looked after. Work side-by-side with our Brand team to shape how we show up across our digital spaces for all our campaigns—from inboxes to app screens - ensuring our voice always feels authentically Nando’s. Take the lead on CRM reporting, keeping a close eye on engagement, loyalty journeys, campaign performance and the impact your work has on revenue and growth - always helping us to understand what’s working and where we can turn up the heat. The Skills to Set You on Fire: Proven experience in CRM, loyalty program management or data driven marketing. Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. Proven expertise in using CRM and marketing automation tools (e.g., Braze, Salesforce, etc.) and a strong understanding of Martech. A marketing-related qualification or experience in a similar role. People person vibes—great at building strong relationships with internal teams and external partners. Proactive, curious and full of initiative What’s in It for You? Grow with an exciting brand A stunning office space with flexibility to work from home Opportunities to travel interstate The Boring (but Important) Stuff: This is a full time, 8 months fixed term contract based in Melbourne, from our purpose-built office in Richmond, on hybrid basis. You will require the right to work in Australia on full time basis. Ready to Fire It Up? Be yourself, make a real impact, and have fun while doing it. Apply now to join the Nando’s family! Our global purpose is Changing Lives, Together. At its core, this means we want to change the world around us by making a real difference to people’s lives. This passion to make a difference starts with our Nandocas (how we say staff), because when they’re being their best, brilliant selves, epic things happen. Our purpose guides and inspires us as we grow, so you may find us out in our communities lending a hand, connecting with customers and taking every opportunity to be a force for good. Click on the images below to explore how we’re Changing Lives, Together. To find out more about Nando's Australia click here. To find out more about Nando's New Zealand click here Nando's Australia Facebook Glassdoor LinkedIn Twitter YouTube Nando's NZ Facebook LinkedIn Twitter YouTube

Responsibilities

As the CRM & Loyalty Manager ANZ, you will create data-driven retention experiences and manage the loyalty program PERi-Perks. You will craft personalized communications and lead CRM reporting to enhance customer engagement and loyalty.