As the largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

OUR PEOPLE

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

KEY ACCOUNTABILITIES:

Email & SMS Marketing Strategy:

• Plan and manage the local email and SMS marketing calendar to ensure timely, relevant, and engaging communications for members.
• Leverage customer insights and data to deliver a highly targeted and personalised experience across all communication touchpoints.

PERSONAL COMPETENCIES:

• 5+ year’s experience and/or equivalent combination of experience and education accepted
• Experience in CRM and loyalty management within a large omni channel environment
• Experience in contributing to CRM and loyalty strategy
• Confidence and experience in presenting at senior level forums with complex information, and gaining approvals is preferable
• Proven experience working with external agencies and third parties
• A deep understanding of, and experience in, database and event or trigger-based marketing is preferable.
• Cross-functional collaboration
• Loyalty, Marketing, Email Marketing, Retail industry or similar B2C experience
  If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
  Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
  *If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible

The main purpose of the CRM & Loyalty Specialist is to drive fan engagement, retention and a personalised and targeted customer experience through the email channel that translates to commercial business objectives and revenue targets (online and in store). To grow the Pandora Club database and build insights around audience behaviour, identifying opportunities to drive increased purchase frequency, lifetime value and fan engagement.