CRM Manager – Casino Global Promotions at Betsson Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Management, Project Management, Data Analysis, Team Leadership, Budget Management, Customer Engagement, Promotions Planning, Compliance, Process Improvement, Communication, Multi-Brand Experience, Player Incentives, Email Marketing, Casino Industry Knowledge, Stakeholder Reporting, Creativity

Industry

Entertainment Providers

Description

Excellent opportunity to join Betsson Group as our new full time CRM Manager – Casino Global Promotions THE WOW Betsson Group is seeking a self-driven and detail-oriented CRM expert with a "can-do" attitude to join our Global CRM & Engagement department. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts. In this role, you are responsible for ensuring the successful end-to-end delivery of Casino Global Promotions designed to engage and entertain the group’s wider customer base beyond the game play. In this role you are responsible for promotions such as Casino tournaments, bonus drops, and prize draws, all with big headline prizes aimed to offer an attractive ‘shop window’ to achieve brand loyalty. Key Responsibilities: Casino Promotions Calendar: Design the CRM global promotions calendar, focusing on above-the-line, open-to-all, onsite campaigns. New Games & Network Promotions: Work closely with Central Gaming, who are the liaison point between our in-house game studio, and third-party game suppliers, to leverage new game launches, exclusive game opportunities, and network promotions. Project Management: Use JIRA to efficiently manage global promotions projects and tasks, and to maintain effective communications with all teams and relevant stakeholders. Engagement: Boost campaign participation by experimenting with creatives, copy, layouts, channels, reward types, and reward values. CRM Budget & Optimisation: Manage the CRM spend budget for global promotions, collaborating with CRM Analytics to continuously fine-tune campaigns to achieve improved customer retention and performance. Leadership: Lead a team of CRM Coordinators responsible for flawlessly executing global promotions across all CRM channels. Motivate and guide the team by setting clear goals and objectives, addressing knowledge gaps, and arranging CRM training as needed. Quality Assurance: Ensure that all global promotions are executed on-brand with high quality output, whilst maintaining Betsson Groups high standards for competition fairness and integrity. Localisation & Compliance: Optimise CRM plans to be relevant and localised for each market and collaborate with local market teams to understand competitor activity, regulatory requirements, limitations, and local trends. When required, run highly localised onsite promotions in collaboration with a local market. Process Improvement: Identify opportunities for campaign and process improvement within your team and the broader department, quantify their impact, and drive implementation. Cross-Team Collaboration: Keep acquisition and regional teams informed about big headline promotions suitable for external marketing channels. Work closely with the Support team to optimise campaign customer journeys to reduce contact-drivers. Stakeholder Reporting: Provide reporting to senior stakeholders on the success of Casino global promotions, demonstrating a deep understanding of what motivates Casino customers. Required Experience: Minimum of 4 years’ CRM experience, ideally from a similar role in the igaming industry. Experience from working in a multi-brand and/or multi-market environment. Proven people management experience. Good understanding of player bonuses and incentives. Excellent ability to interpret CRM data and derive actionable insights. Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. Genuine interest in the online Casino sector with a deep understanding of the slots product category. Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently. Results-driven and customer-focused mindset. Excellent written and verbal skills in English. EXTRA AWESOME: Proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages is a significant plus. WHAT IS IN IT FOR ME? Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Responsibilities

The CRM Manager is responsible for the end-to-end delivery of Casino Global Promotions, including designing the promotions calendar and managing project tasks. This role also involves leading a team to ensure high-quality execution of campaigns and optimizing them for customer engagement.