ABOUT ASPRIA

For over 25 years, the Aspria Group has been a leader in premium wellbeing, offering an exclusive collection of members’ clubs and hotels across Europe. Through our luxury wellbeing brand, Aspria, and our exciting new family fitness brand, Aspresso, we enable our members to live well, find balance, and enjoy a sense of belonging. Our world-class health, fitness, and wellness experiences support this vision.
We are at a transformative stage in our journey, driving ambitious commercial growth. A key part of this evolution is enhancing our understanding of customers and prospects, enabling us to engage with them in more meaningful, intelligent, and personalized ways.

SKILLS & EXPERIENCE

• Proven experience: Minimum of 3 years in a CRM role within a fast-paced environment.
• Analytical & technical expertise: Strong ability to interpret data, draw insights, and drive CRM effectiveness.
• HubSpot experience: Essential for managing and optimizing CRM activities.
• MarTech knowledge: Experience integrating marketing technologies and onboarding new partners.
• Project management: Strong prioritization, organization, and execution skills.
• Creative mindset: A keen eye for communication design and engagement strategies.
• Excellent communication: Ability to work collaboratively with stakeholders across multiple regions and cultures.
• Multi-national experience: Prior experience working in a global or multi-region organization is advantageous. Occasional travel required.
• Proficiency in MS Office: Advanced skills in Excel, PowerPoint, and other productivity tools.
• Stakeholder management: Ability to build relationships and collaborate effectively across departments.

ROLE OVERVIEW

Our members are at the heart of our business, and their journey with Aspria often begins before they even step through our doors. We want every prospect, member, and guest to feel valued, engaged, and supported.
As our CRM Manager, you will play a pivotal role in driving new member acquisition, delivering a seamless onboarding experience, and supporting regional marketing teams to create engaging and effective member communications. You will oversee all CRM communications, optimize our customer data strategies, and collaborate with internal and external stakeholders to maximize business impact.
As we navigate this period of business transformation, the CRM Manager will also have a rare opportunity to help shape the future CRM platforms, structures, and architecture across the organization.