About the job

Title - CRM Manager - D365

• This is a senior product role focused on defining and delivering the CRM roadmap, improving how Relationship Managers manage client relationships, identify opportunities and drive commercial outcomes.The successful candidate will take ownership of CRM capabilities across areas such as Client 360, Group 360, Next Best Action, pipeline management and relationship management, from initial discovery and MVP development through to enterprise-scale deployment and adoption.We are particularly interested in candidates with:Strong expertise in Microsoft Dynamics 365 and/or Salesforce Financial Services Cloud
• Deep understanding of banking front-office processes, including coverage, pipeline management, client lifecycle and relationship management
• Experience owning and delivering complex CRM product roadmaps
• Strong understanding of Relationship Manager workflows and client engagement
• Proven experience delivering large-scale transformation with measurable business adoption and value
• Strong stakeholder management across business, technology and control functions
• Experience working with major CRM vendors and implementation partners

This would suit someone who combines strong CRM product expertise with a genuine understanding of banking, Relationship Managers and commercial front-office processes.