Company Description
At Quandoo, we bring gastronomy and technology together.
Since launching in December 2012, we have continuously grown and are now active in 11 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.
We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.
As an employer we are committed to the growth of every team member and support collaboration across organisational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues abilities.
This is why our core values are fundamental to us:
have a growth mindset
feel responsible
be united.
Job Description
We are seeking a talented and driven CRM Manager (m/f/x) to join our B2B marketing team. This role will focus primarily on managing and optimising the email channel, while also supporting the coordination of other CRM channels such as in-app messaging and product notifications. The ideal candidate will have a strong background in CRM strategies, particularly in email marketing, and experience in the tech or SaaS industry.

KEY RESPONSIBILITIES:

• Develop and execute comprehensive CRM strategies with a primary focus on email marketing to drive customer engagement and retention.
• Collaborate with the B2B content team to ensure consistent messaging and branding across all CRM channels.
• Analyse customer data and campaign performance to identify trends, insights, and opportunities for improvement.
• Manage the end-to-end process of email campaigns, including planning, execution, segmentation, and A/B testing.
• Work closely with the product, sales and customer success teams to align CRM efforts with business objectives and customer needs.
• Support the integration of additional CRM channels such as SMS, in-app messaging, and product notifications to enhance customer communication.
• Monitor industry trends and best practices to ensure our CRM efforts remain innovative and effective.
• Provide regular reports and insights to the Head of CRM and other stakeholders on campaign performance and customer engagement metrics.
  Qualifications

Bachelor’s degree in Marketing, Business, Communications, or a related field.

• 3-5 years of experience in CRM management, with a strong focus on email marketing.
• Experience in the tech industry, particularly in B2B marketing, is highly desirable.
• Proficient in CRM tools and email marketing platforms such as Salesforce, HubSpot, or similar.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Creative thinker with a passion for customer engagement and a track record of driving successful CRM initiatives.

Additional Information

You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.

• High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
• We believe in your abilities: This position offers you a tangible impact on the company’s success while you benefit from flexible working opportunities in a well-balanced work environment.
• You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
• Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties, the weekly Qweekend and Quandoo’s Global Summit