CRM Manager at MGM Resorts International

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Platform Operations, System Stewardship, User Access Management, Training Delivery, Campaign Execution Support, Customer Coding, Data Integrity Maintenance, Workflow Management, Engagement Templates, SQL Query Writing, Data Analysis, Microsoft Dynamics 365, Salesforce, Power BI Reporting

Industry

Hospitality

Description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a CRM Manager, you will play a pivotal role in driving seamless, customer-centric engagement across MGM Resorts International by overseeing the day-to-day operations of the enterprise CRM platform. You will ensure hosts and property teams are fully equipped through effective system stewardship, user access management, and high-impact training. You will partner closely with our Casino Marketing, Luxury Experience, and Villas teams to support campaign execution, customer coding initiatives, and property-assisted outreach, while maintaining data integrity, workflows, and engagement templates. This is an individual contributor type of position. THE SCHEDULE: Monday to Friday, 9:00 AM – 5:00 PM (Flexible based on business needs - Occasional flexibility may be required to support campaigns or business initiatives). This position is based in Las Vegas, NV located at one of our corporate offices. THE DAY-TO-DAY: Oversee daily CRM functionality to ensure hosts and property teams have the tools they need to engage customers effectively. Manage user access, including setup and ongoing support. Lead customer coding processes and act as the subject matter expert for host-to-customer assignments. Develop and deliver onboarding and ongoing training for hosts and CRM users across properties. Coordinate property-assisted outreach requests, partnering with Casino Marketing and Luxury teams to support customer touchpoints. Maintain and support workflows and templates used for marketing and customer engagement. Create and maintain documentation and self-service training materials to promote efficient platform use. Champion platform adoption and ensure users are leveraging CRM tools effectively to enhance customer engagement. THE IDEAL CANDIDATE: Must be at least 21 years of age. At least three (3) years of prior relevant experience in system administration or customer engagement tools. Prior experience using tools such as Microsoft Dynamics 365, Salesforce, or similar CRM/marketing automation platforms preferred. Proficiency in writing and optimizing SQL queries to extract, manipulate, and analyze data from relational databases preferred. Prior experience using Power BI or similar reporting tools preferred. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Health & Income Protection benefits (for eligible employees). Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12560 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

Responsibilities

The CRM Manager will oversee the daily functionality of the enterprise CRM platform, ensuring hosts and property teams have the necessary tools for effective customer engagement, which includes managing user access and leading customer coding processes. This role involves developing and delivering training, coordinating outreach requests with marketing teams, and maintaining system integrity through workflow and template support.