CRM Manager (remote) at TripleTen

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Content Planning, Email Marketing, User Profiles, Communication, FOMO, Content Strategy, Customer Journey, CRM Hygiene, Customer.io, Writing Skills, Strategic Thinking, Attention to Detail, Operational Discipline

Industry

technology;Information and Internet

Description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics and Data Science programs. We are looking for a CRM Content Manager whose main strength is deeply thought-out CRM content planning. Ideal candidate understands motivation of user profiles, identifies real pain points, and builds communication that creates urgency and FOMO, leading users to take action. What you will do Own the monthly CRM content strategy and content plan. Write and adapt content for email, WhatsApp, and SMS for different segments and funnel stages. Build campaigns and automated flows in Customer.io, including QA before sending. Understand segments, user statuses, and customer journey stages to choose the right message and timing. Maintain CRM hygiene: clean segments, correct statuses, stable flows, and up-to-date templates. Monitor Email/WhatsApp/SMS spending and apply smart routing to lower-cost channels. Requirements Proven experience in CRM / lifecycle / email marketing. Strong content thinking: ability to turn user pains into conversion-driven messaging. Experience creating FOMO-based communication (deadlines, limits, opportunity cost). Ability to think strategically, not just follow briefs. High attention to detail and operational discipline. Strong writing skills with the ability to adapt tone across segments and funnels. Experience with Customer.io is a strong plus. What we can offer you Direct impact on revenue and core business metrics. High autonomy to explore, test, and improve processes. Competitive compensation. Fully remote collaboration. Work alongside an experienced, global professional team.

Responsibilities

The CRM Manager will own the monthly CRM content strategy and content plan, writing and adapting content for various communication channels. They will also build campaigns and automated flows in Customer.io while maintaining CRM hygiene.