CRM Manager at SGS

Fairfield, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

119000.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Account Management, Sales Coordination, Marketing Coordination, Contract Management, Invoicing Communication, Customer Experience, Stakeholder Management, Data Accuracy, Process Improvement, Relationship Building, Organizational Skills, Attention To Detail, CRM Systems, ERP Systems, Reporting

Industry

Professional Services

Description

Company Description SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential. Job Description PRIMARY RESPONSIBILITIES Split role supporting customer growth and retention (50%) and operational/back-office execution (50%) for the Americas Own day-to-day customer coordination while ensuring internal processes (contracts, invoicing communication, documentation) run smoothly Act as the central connector between Sales, Marketing, and Brand Services to deliver a consistent, high-quality customer experience SPECIFIC RESPONSIBILITIES 50% Customer Relationship Management (Americas) Serve as the primary relationship owner for assigned customers across North, Central, and South America Conduct regular check-ins with all existing customers (cadence agreed by segment: quarterly/monthly/as needed) Maintain a structured account plan per customer (goals, stakeholders, open actions, renewal dates, risks, growth opportunities) Identify and execute sell-in opportunities (add-on services, upgrades, new sites/brands, expanded scope, renewals) Coordinate onboarding for new customers and ensure a smooth handoff from Sales to ongoing account management Lead recurring customer touchpoints: business reviews (QBRs/MBRs) project updates and timeline alignment success metrics and value realization discussions Gather customer feedback, address issues early, and drive resolution by coordinating internal teams Track customer health (usage, satisfaction signals, renewal likelihood) and proactively mitigate churn risk Ensure consistent messaging and customer-facing materials in partnership with Marketing and Brand Services Represent the “voice of the customer” internally and translate customer needs into actionable next steps Manage stakeholder mapping: keep an up-to-date view of decision makers, influencers, and operational contacts 50% Back Office Create, update, and manage customer contracts (new agreements, amendments, renewals, scope changes) Coordinate contract workflows (internal approvals, legal review, signature routing, filing, version control) Maintain key commercial records and ensure data accuracy in CRM/ERP (account details, pricing, terms, key dates) Support invoice-related communications: confirm PO requirements, billing details, and invoicing contacts follow up on invoice status and payment progress troubleshoot invoicing discrepancies with Finance/AR and the customer Monitor renewals and key dates: renewal notifications pricing updates scope and term changes Prepare customer-ready documentation (order forms, statements of work, contract summaries, change logs) Maintain shared folders/knowledge base resources for customer documentation and internal references Support internal reporting (pipeline support, renewal forecasts, customer status summaries, action trackers) Ensure compliance with internal processes and audit readiness (complete documentation, consistent recordkeeping) Qualifications Act as the central coordinator connecting Sales, Marketing, and Brand Services activities for each customer Align internal teams on customer priorities, timelines, deliverables, and responsibilities Coordinate customer-facing campaigns, events, and communications (webinars, trade shows, announcements) Ensure smooth internal handoffs: Sales → CRM (post-signature transition) CRM → Brand Services (implementation/service delivery coordination) Brand Services → CRM (ongoing support, improvements, renewal readiness) Run internal account huddles as needed (agenda, action items, follow-ups, accountability) Keep customer communications consistent, professional, and on-brand across all functions Identify process gaps and propose improvements to reduce friction for customers and internal teams REQUIRED SKILLS Strong customer communication and relationship-building skills Excellent organizational skills and attention to detail (contracts, terms, dates, documentation) Comfortable coordinating across teams and driving follow-through Working knowledge of CRM/ERP systems and contract/invoice workflows Ability to prioritize across relationship management and operational tasks Professional, proactive, and solution-oriented mindset Pay Range: $89,000-$119,000/ year Additional Information Benefits Competitive salary. Comprehensive health, dental, and vision insurance for full time employees. Retirement savings plan. Continuous professional development and training opportunities. A dynamic, collaborative work environment. Access to cutting-edge cryptographic technology and tools. Physical Demands of the Job Stand: Occasionally Move or traverse: Frequently Sit: Constantly Use hands: Constantly Reach with hands and arms: Occasionally Climb or balance: Occasionally Stoop, kneel, crouch or crawl: Occasionally Talk/hear: Constantly Taste/Smell: Occasionally Lift/carry/push or pull: Occasionally 30 lbs Additional information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability. Compensation: USD89000 - USD119000 - yearly

Responsibilities

This role involves a split focus, dedicating 50% to supporting customer growth and retention across the Americas through relationship ownership and identifying upsell opportunities, and 50% to back-office execution including contract management, data accuracy in CRM/ERP, and invoice coordination.