ARE YOU A DATA-DRIVEN PROBLEM SOLVER LOOKING TO MAKE A MEANINGFUL MARK?

At St Catherine’s Hospice, we’ve recently launched a refreshed brand to mark our 40th anniversary —and we’re looking for a CRM Manager who’s excited to help bring it to life through targeted and meaningful supporter communications.
As CRM Manager, you’ll play a key role in developing how we connect with our community—using insight, automation, and personalisation to strengthen relationships and grow support. This is a great opportunity to take ownership of your area, contribute ideas, and help shape a data-led, supporter-focused approach as part of a passionate and collaborative team.
If you’re a data-driven communicator who wants to do purposeful work that makes a real difference—we’d love to hear from you.

As CRM Manager, you will:
· Develop and implement a CRM strategy that enhances supporter engagement, stewardship, and lifetime value.
· Lead data-driven communications and marketing automation to boost relevance and timely engagement.
· Manage and optimise the CRM system to support segmentation, reporting, and evolving organisational needs.
· Collaborate across teams (Fundraising, Retail, Catering, Education, etc.) to align CRM activity with wider goals.
· Analyse data to inform strategy and champion data quality, integrity, and insight-led decision making.
· Stay informed on CRM best practices and recommend system improvements to support a single customer view.