LEMOINE, a Great Place to Work®-Certified company, is seeking a CRM Manager to transform how we leverage our CRM and drive business growth. At LEMOINE, we strive for excellence while enhancing the lives of those we impact. We achieve this by upholding our Core Purpose and Core Values throughout our organization. This role will operate at the intersection of technology, data, and revenue strategy, empowering teams across the organization with insights and tools to succeed.

SUMMARY:

The CRM Manager will play a critical role in optimizing LEMOINE’s CRM platform, ensuring data integrity, enhancing system adoption, and leveraging insights to drive business efficiency. As a strategic advisor, this role will champion the effective use of CRM technology across departments, enabling teams to make data-driven decisions and accelerate company growth. The CRM Manager will collaborate with stakeholders at all levels, provide training, and continuously improve CRM functionality through innovation and best practices.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Information Systems, or a related field, or equivalent work experience.
• 5+ years of experience in CRM administration, preferably with Unanet (Cosential) experience.
• Strong technical aptitude with Microsoft Office Suite and the ability to quickly master new platforms.
• Proven track record of driving CRM adoption and optimization in a complex organization.
• Deep understanding of sales and marketing processes with the ability to translate them into effective CRM workflows.
• Exceptional communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong project management skills with meticulous attention to detail.
• Ability to build strong relationships across departments and influence at all levels of an organization.
• Self-motivated problem-solver who thrives in a fast-paced, constantly evolving environment.

PREFERRED QUALIFICATIONS:

• Experience within the architecture, engineering, or construction industry is highly valued but not required.
• Prior experience developing CRM training programs and user adoption strategies.
• Understanding of AI-powered CRM tools and emerging technologies in customer data management.