Overview:
The Royal Society of Chemistry (RSC) is currently looking for an experienced CRM Manager on a fixed term contract to join our Customer Team. As CRM Manager, you will lead the strategic direction of the RSC’s customer relationship management strategy and supporting systems. Leading a small team, you will focus on supporting the organisation in building strong customer relationships at scale across all the geographies that we operate in, improving operational efficiency, and driving business growth.
Are you the visionary and passionate CRM professional we need to drive our customer engagement strategy forward, and transform how we connect with our global audience?
As our CRM Manager, you’ll be the strategic mastermind behind our customer relationship management, leading our approach across multiple geographies and ensuring we build meaningful connections at scale.

KEY REQUIREMENTS:

• Proven experience of CRM best practice and trends, including Salesforce.
• Extensive knowledge of the Salesforce platform, including Sales, Marketing, and Service Cloud.
• Experience administering a large Salesforce/CRM implementation.
• Strategic and outcome-focused approach.
• Able to take a strategic approach to solution design, with proven ability to develop and execute tactical plans to support strategy; experienced in leading and delivering projects at both enterprise and operational levels.
• Able to shape and develop business opportunities, develop prioritised roadmaps, and present to board-level stakeholders to secure buy-in and approval for key initiatives.
• Experience in establishing governance processes for platform development, including prioritising development initiatives, managing change requests, and ensuring alignment with strategic goals.

ABOUT THE RSC

The RSC is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, the RSC reinvests surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.
The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from journals. This requires a market-led and pragmatic approach to product and service innovation.
This role is contractually based at our Cambridge office. However, we embrace flexibility at the RSC and offer hybrid working, which means our teams come together when they need to collaborate and for Team meetings. Any hybrid working arrangements need to be agreed with your line manager.
Applicants should be aware that there is an expectation that employees will attend our Cambridge office around 1-2 days a week depending on project need.
A full job description is available here.