OUR REQUIREMENTS

• Familiarity with CRM systems and Marketing Automation platforms
• Understanding of digital marketing, customer lifecycles and campaign management
• Technical skills in database management including managing lists, updating records and using CRM searches to retrieve specific data sets
• Comfortable with Microsoft Office applications, specifically the ability to manipulate data within Excel
• Clear written and verbal communication skills, able to liaise with internal teams and external agencies
• Ability to manage multiple projects and deadlines through effective time management
• Good attention to detail and accuracy and a creative flair to put together messages into compelling communications
• Ability to interpret campaign data to feed into reporting
• Basic design and copywriting skills for adapting existing messaging and imagery to fit within different types of communications

We now have an exciting new role for an outstanding CRM Marketing Assistant, reporting to the Senior Customer Retention and Development Manager, to help us deliver engaging, personalised communications that inspire our visitors and members, and support our mission to prevent extinction.
As part of our dynamic Marketing team, you’ll play a key role in crafting and delivering customer-centric campaigns across email, SMS, push notifications and more. You’ll work closely with internal teams and external partners to ensure our messages are timely, relevant, and impactful, enhancing the visitor journey and deepening relationships with our audiences.