Job Description

Roles & Responsibilities

• Manage new lease agreements, renewals, amendments, and contract cancellations, ensuring timely processing and accurate documentation.
• Handle tenant and owner requests, queries, complaints, and escalations, ensuring timely resolution and maintaining positive relationships.
• Coordinate with the Maintenance and Facilities teams to ensure tenant maintenance requests and property-related issues are addressed promptly.
• Monitor and follow up on bounced and recalled cheques, coordinating with tenants, owners, Finance, and relevant departments for resolution.
• Manage ECR (Early Contract Release) and move-out procedures, including documentation, inspections, clearance, and coordination with relevant teams.
• Coordinate non-renewal processes, ensuring required notices, documentation, and communication are completed within the required timelines.
• Manage parking contracts and related tenant requests, including renewals, cancellations, and changes.
• Coordinate and follow up on FMF/facility charge-related matters, ensuring accurate communication and resolution of tenant/owner queries.
• Liaise with Legal, Finance, Property Management, Maintenance, and other internal teams on tenant and owner-related matters, including legal cases and contractual issues.
• Maintain accurate and up-to-date CRM records, lease documentation, tenant/owner correspondence, and case status.
• Track outstanding cases and follow up with relevant stakeholders to ensure timely closure of tenant and owner issues.
• Prepare regular reports on renewals, cancellations, non-renewals, outstanding cases, bounced cheques, move-outs, and other CRM activities.
• Ensure all customer interactions and processes are handled in accordance with company policies, contractual requirements, and applicable UAE regulations.