CRM Operations Lead at Chip

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

70000.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Braze, CRM Operations, Technical Proficiency, Data Integrations, Data Structures, Event-based Triggers, User Permissions Management, Platform Governance, Deliverability Monitoring, Marketing Automation, QA, Incident Escalation, Troubleshooting, Collaboration, Compliance, Fintech

Industry

Financial Services

Description

Chip is scaling fast — and as our CRM programme grows, the complexity of our orchestration, targeting, data dependencies, and compliance obligations grows with it. The CRM Operations Lead is the technical and operational owner of our CRM platform (Braze) and the systems and processes around it. This person ensures our campaigns and customer communications run with high reliability, correct targeting, clean data, and strong controls, while enabling the CRM team to move quickly and confidently. You will act as the technical point-of-contact for Braze across the business, partnering closely with Engineering, Data, Product, Compliance, and CRM Strategists/Producers to deliver best-in-class lifecycle marketing and transactional messaging. This is a highly cross-functional role — equal parts marketing tech, process leadership, governance, and operational excellence. What you can expect to be doing: Build, test, and deploy non-marketing communications in Braze. Act as the technical point-of-contact for all Braze requirements. Manage user permissions, attributes, and event data within Braze. Collaborate cross-functionally on integrations and requirements. Maintain rigorous QA and monitoring of live automations. Support service and incident escalations with CRM-related actions. Ensure data hygiene, deliverability, and compliance across all CRM operations. Educate and support colleagues on Braze tools and technical best practices. What we’re looking for: Deep technical proficiency with Braze Understanding of CRM data integrations Strong understanding of data structures, attributes, and event-based triggers. Experience managing user permissions, roles, and platform governance in Braze. Knowledge of email and push deliverability monitoring Background in CRM Operations or Marketing Automation within fintech, or another regulated industry. Familiarity with QA, auditing, and incident escalation processes. Strong collaboration skills. Confidence in troubleshooting technical issues quickly and independently. Exposure to scripting or query languages a plus. Braze Certification (Admin or Practitioner) highly desirable. Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS 🎁 £60,000 - £70,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Video screen with someone from our Talent team Video interview with the hiring manager Short take home task Final interview with SVP of Growth About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Responsibilities

The Lead will serve as the technical and operational owner for the CRM platform (Braze), ensuring high reliability, correct targeting, clean data, and strong controls for customer communications. This involves building, testing, deploying non-marketing communications, managing platform data, and acting as the technical point-of-contact across various internal teams.