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CRM Optimisation Lead at Bet365

Victoria, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Dec, 26

Salary

0.0

Posted On

03 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

QualificationsExperience in CRM, marketing operations, or campaign coordination
Strong stakeholder management skills with the ability to influence without direct authority
Ability to work effectively across matrix teams and multiple time zones
Commercial awareness and understanding of customer marketing
Strong organisational and prioritisation skills
High attention to detail
Strong verbal and written communication skills
Analytical skills with the ability to interpret data and identify trends
Experience in sports betting, gaming, or a regulated marketing environment
Understanding of the Australian market and sporting calendar

Additional InformationAct as the primary local contact for Australian CRM-related matters
Collaborate with global and local teams to ensure consistent messaging across all communications
Monitor trading and product pipelines to identify CRM opportunities
Escalate process issues to ensure swift resolution with relevant global teams
Review competitor activity to share actionable insights for local campaigns
Ensure all activity complies with local market regulations and approval processes
Support advance planning of seasonal campaigns
Analyse customer trends to support decision-making
Lead weekly WIP meetings to drive continuous improvement of CRM processes
Coordinate CRM activity around new product launches and sporting moments

Responsibilities