CRM Patient Service Representative (Onsite w/Potential for Hybrid) at IronRod Health

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center, Outbound Calling, Inbound Calling, Client Account Management, Hipaa Compliance, Data Logging, Patient Education, Remote Monitoring, Technical Support, Multitasking, Insurance Coverage Discussion, Insurance Verification, Microsoft Office, Customer Service, Sales, Bilingual

Industry

Hospitals and Health Care

Description

Description About IronRod Health IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit www.ironrodhealth.com *This role is onsite in Phoenix, AZ - 44th Street & Thomas - Potential for Hybrid after 3 months *Call Center Environment Requirements The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support. The Patient Specialist Responsibilities would include but not limited to: Meet outbound/inbound of call volume quota Manage client accounts Comply with HIPAA regulations Accurately log daily activity Provide detailed precise notations of patient conversations Responsible for educating Patients regarding remote monitoring Enrollment of Patients information and equipment ordering Technical support knowledge of remote monitors Assist with remote monitor set up and maintaining connection Ability to multitask and provide highest quality of service Discuss general insurance coverage with patients Insurance verification and check benefits Education, Work Experience and Requirements: Bilingual (Preferred) Professional Communication Proficient in Microsoft Office Tools Minimum of 2 years of customer service and/or sales experience High School Diploma or equivalent What we offer: Competitive pay, ongoing training opportunities and significant career advancement potential.

Responsibilities

The Patient Specialist is responsible for educating patients about home monitors and providing ongoing support, which includes meeting call volume quotas and managing client accounts. Key duties also involve accurately logging daily activity, providing precise notations of patient conversations, and assisting with remote monitor setup and connection maintenance.