SYDNEY CBD

• Experience in CRM Technology Platform solution/design/Salesforce execution
• Experience with architecture, design, development and leading technical teams
• Permanent Role | salary of $ 167,527 negotiable based on skill & experience

SKILLS & EXPERIENCE

• Extensive CRM (Salesforce) experience with a broad range of technical leadership experience, within the insurance and/or the banking/financial services sector.
• Extensive experience leading CRM business requirement, solution design and or Salesforce implementation experience.
• Demonstrated experience towards design and development of medium to large scale CRM (Salesforce) or technology deployments.
• Experience as a Salesforce Platform Technical Lead.
• A broad range of hands-on experience with architecture, design, development and leading technical teams.
• Ability to understand business problems and articulate a corresponding solution.
• Able to provide insight into current technology trends and their application within the insurance sector.
• Able to communicate technology concepts to business teams with a focus on business value and benefit.

ABOUT THE ROLE

Provide technical leadership and Governance for Customer Relationship Platform (CRM) – Salesforce platforms. The CRM Platform Tech Lead position is a recognised expert within the team supporting the enterprise CRM portfolio. This position applies deep broad technical and platform knowledge of technology and industry trends for CRM systems (Salesforce).

DUTIES

It’s an exciting time at icare where no two days are the same; as a CRM Platform Tech Lead you will:

• Provide functional and technical leadership and utilizes technology trends to educate the business and Platforms team on leading-edge technology and provide advice on design.
• Collaborate with product managers, product owners, architects, leads, and the technology delivery team to define technical approaches, business requirement and solutions, conduct business reviews, document current systems in the portfolio and recommend how to proceed with the applications.
• Work with and support solution/platform architects with the architecture design. Ensure the integration of the data and information components of the solution, and the alignment of resources to the enterprise strategy.
• Create and maintain product best practices, address business, application, data, technology and templates in the context of business processes across the platform.
• Collaborate with the Enterprise Technology teams and the business to ensure the successful execution of large, complex development projects.
• Liaise with the Technology Platforms Manager to develop and support code and quality review framework, product road map, assess business impacts for new requirements, Identify and address technical or operational risks, building community of practice and contribute to enterprise project scoping exercise.
• Serve as a subject matter expert in Customer Relationship Management platform, be an advisory role for management and leadership on best practices.
• Identify emerging trends, thought leadership in software development and introduce these to the project as well as the enterprise.

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process