CRM Product Owner at ComeOn Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, CRM Platforms, User Experience, Data-Driven Decision Making, Collaboration, Communication, Problem Solving, Stakeholder Management

Industry

Entertainment Providers

Description

ComeOn Group in short Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. We are looking for an experienced Product Owner to join our team and work with our products. This is a great opportunity to join an international gaming company. As a team, we always strive to be better at what we do. We believe in collaboration, a non- hierarchical approach, using our own initiatives and last but not least in having fun at work! Our product development organisation consists of 3 main product areas. Player Experience, Conversion and Games. You will be working in the Player Experience Product Area where we currently have 4 Product Owners working with 4 cross functional development teams. Each Product Owner is owning a product area together with their development team that consists of backend developers, frontend developers, a UI/UX designer and QA Engineers. You will be owning a domain within the CRM area, mainly focusing on the player communications through email, sms, on site notifications, chatbot and support tool. Your main target will be to continuously improve our CRM tools, the personalisation of our communication and the levels of automation in different markets and jurisdiction areas with an aim of increasing our audience size and ensuring players are targeted with relevant communication, still covering the needs of the regulated market. Product Owner is an entrepreneurial role at Comeon Group. You are expected and encouraged to act as an owner of your product, affect the destiny of it and lead it with your vision. You like taking responsibilities on your own, know your stuff and and most importantly you are able to steer your own ship without micromanagement by your line manager. Responsibilities: Full ownership and knowledge of the CRM domain, including regulatory requirements and best practices. Lead the development of your domain in order to improve customer communications, focusing on a seamless and hassle-free user experience, working closely with a dedicated cross-functional development team. Define and document requirements and acceptance criteria, finding the best solution together with stakeholders and UX and design team. Actively participate in ceremonies and work closely with both the squad and other departments to refine processes. Staying up to date with the market(s) and analysing both quantitative and qualitative user data to ensure we are on the right track. Collaborate with other product owners and different stakeholders to align on vision, goals and new projects. Maintain regular communication with different teams and departments within the whole organisation, providing progress updates on roadmap, arranging demo/feedback sessions and informing about planned deliveries. About you: Possess a minimum of 3 years of experience in product ownership/management roles. Proven experience with a CRM platform, preferably across different user groups, markets, or industries. Fluent in English with excellent written, verbal, and visual communication skills, including strong presentation abilities. Have a solution-focused mindset when approaching challenges. Demonstrated experience in an international company, working with multicultural teams and stakeholders. Strong collaboration skills with tech as well as business stakeholders. Experience in a B2C customer-facing product with a solid understanding of user experience. Data-driven decision-making mindset. Willingness to travel occasionally (approximately once or twice a year). We see it as a big plus if you have previous experience with online betting and gambling and/or Emarsys At Comeon Group, we value the entrepreneurial mindset and encourage our Product Owners to take ownership and lead with their vision. This is an exceptional opportunity to make a significant impact, shape the destiny of your product, and work in a supportive environment. Join us as we continue to grow and innovate in the exciting world of iGaming. So what can you expect from ComeOn as a place of work? ComeOn offers a competitive and consistent benefits package for our team members. While some benefits vary by location due to local needs and regulations, many are available company-wide, and we’re proud to offer them to everyone: Fantastic quarterly or half-yearly team events. Regular company events. A 250 euro One-time Hybrid Allowance to help you set up your home office (or equivalent in local currency). Annual wellbeing allowance/ gym membership (location dependent). 40 days ‘Work from Another Location’ (WFAL) entitlement to work from any other location around the world. Regular Meals at the office. At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for its inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run-together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work. At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture! LinkedIn Instagram Glassdoor

Responsibilities

You will have full ownership of the CRM domain, focusing on improving customer communications and user experience. You will lead the development of your domain while collaborating with a cross-functional team.