CRM Program Supervisor at Community Counseling Solutions

Pendleton, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

91500.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Development, Supervision, Leadership, Training, Quality Assurance, Client Engagement, Collaboration, Networking, Communication, Decision Making, Organizational Skills, Analytical Skills, Interpersonal Skills, Time Management, Confidentiality, Record Keeping

Industry

Wellness and Fitness Services

Description

Description Job Title: Certified Recovery Mentor (CRM) Program Supervisor Location: Pendleton A&D Supervisory: Yes Reports To: BHRN Program Manager FLSA Status: 1 FTE/ Exempt (Expectation to work 40 hours per week - Monday through Friday) Pay Grade: B10 ($61,800 - $91,500 annually, depending on experience) Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. Apply Directly at https://ccswebsite.org/employment/ Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision! CCS has a benefit package including, but not limited to: Health, dental and vision insurance 6% initial 401K match Potential for tuition reimbursement Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year) 9 Paid holidays, Community service day Floating holiday & 2 mental health days provided after 1 year introduction Workplace Flexibility schedule options available (work from home hours vary by position & schedule) Exempt employees receive additional admin leave & work from home hours Relocation Benefit of up to $4,000 if moving over 100 miles, $ depending on distance. This is available to be included w/ job offer Student loan forgiveness (NHSC & Public Service) Paid licensure supervision. Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance POSITION SUMMARY: We are seeking a highly qualified and motivated individual for the position of Certified Recovery Mentor (CRM) Program Supervisor. The successful candidate will be responsible for overseeing and supervising the Certified Recovery Mentor program, providing guidance, training, and support to ensure the delivery of effective recovery services. The Lead Supervisor will play a key role in maintaining program quality, fostering a positive team culture, and contributing to the overall success of our recovery support services. ESSENTIAL JOB DUTIES: The duties listed are characteristic of the type and level of work associated with this position. Individual positions may do all or some combination of the duties listed as well as other related duties. Program Development and Implementation: Implement the overall strategy and objectives of the Certified Recovery Mentor Program. Work in collaboration with clinical team to design and update program policies, procedures, and protocols in collaboration with relevant stakeholders. Ensure the program aligns with best practices in addiction recovery and meets the needs of the target population. Works with community partners and clients to offer service coordination, including low-barrier referral pathways. Coordinates with all members of the addictions team to ensure all aspects of services are coordinated, provided, and reviewed as needed and in accordance with program protocols and policies. Supervision and Leadership: Provide direct supervision to Certified Recovery Mentors, including regular check-ins, performance evaluations, and ongoing support. Foster a positive and collaborative team environment that promotes professional growth and development. Lead regular team meetings to discuss program updates, challenges, and best practices. Collaborate with other supervisors and management to ensure cohesive and effective service delivery. Grant management duties, including grant reporting for specialty peer programs. Training and Development: Develop and implement training programs for Certified Recovery Mentors to enhance their skills and knowledge in recovery support services. Stay informed about the latest developments in the field of addiction recovery and integrate new approaches into the training curriculum. Provide ongoing professional development opportunities for the team. Quality Assurance: Conduct regular reviews of client cases to ensure delivery of high-quality recovery support services. Monitor adherence to program protocols, policies, and ethical standards. Implement and maintain quality improvement processes to enhance program effectiveness. Client Engagement: Oversee and participate in client engagement activities to support the recovery process. Assist in the development and implementation of individualized recovery plans. Address any escalated client issues or concerns. As needed, supports the onboarding process of new clients which may include schedule clients for appointments, assisting in the completion of intake paperwork when necessary, obtaining completed intake paperwork, communicating with clients, explaining fees to clients, obtain insurance information for billing purposes, enter data into computer system database Collaboration and Networking: Build and maintain positive relationships with external partners, community organizations, and relevant stakeholders. Collaborate with other departments to ensure the integration of recovery mentorship services with overall organizational goals. Provides weekly client status reports to Deflection Operations Team and engages in weekly deflection meetings with internal and community partners. Represent the program at meetings, conferences, and events. Requirements COMPENTENCIES AND SKILLS REQUIREMENTS: Ability to network and collaborate with diverse groups of people who have varied skills and knowledge. Experience in collaborating with community partners and building partnerships to improve outcomes. Ability to respond to questions from other community organizations, consumers, and the general public. Other skills include: The ability to use independent judgment including finely developed decision making, planning, analytical and organizational skills. Ability to prepare and maintain detailed and accurate records. Ability to communicate and coordinate well with a diverse population including staff members, professional consultants, agencies, customers, and members of the general public. Ability to understand, interpret and apply laws, regulations and administrative rules related to chemical dependency. Ability to learn and implement CCS procedures, regulations and requirements with respect to procurement, budget, safety, operations and organization. Must be a self-starter and demonstrate the ability to supervise and assign work to subordinates; ability to work effectively with other employees and the general public. Good organizational and time management skills are essential. Ability to develop positive working relationships with team members, co-workers, community partners, and the public. Ability to represent CCS within the community and at State or regional meetings, including the ability to speak in public. Knowledge, understanding and willingness to adhere to confidentiality laws and expectations. Must have good typing skills, have knowledge of basic office software programs and ability to effectively use such software. Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Providing dynamic, progressive and diverse supports to improve the well-being of our communities. Information communicated ranges from routine/basic to complex and confidential information. EDUCATION AND EXPERIENCE: No minimum education required. Certification as a Recovery Mentor II or able to obtain certification within 15 months 5 years of experience in the field of addiction recovery. 3 years of supervisory experience in the field of addiction recovery. In-depth knowledge of recovery support services, evidence-based practices, and ethical standards. Strong leadership and interpersonal skills. Excellent communication and team-building abilities. Familiarity with relevant local, state, and federal regulations CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410- 007-0200 through 410-007-0380. In addition to a pre-employment background check, each employee, volunteer, and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract. PERSONAL AUTO INSURANCE Must hold a valid driver’s license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings. Must show proof of $150,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS. The employee’s insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT While performing the duties of this job, the employee is frequently required to stand and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hazardous Conditions: Risk of verbal and physical threats from clients. Use of keyboard and computer monitor(repetitive hand motions and potential eye strain). Possible exposure to airborne and bloodborne pathogens. Working Conditions: The noise level in the work environment is mild to moderate; 90% office-based, 10% field. Equipment / Materials Used: Common office machines including computer, printer, calculator, telephone equipment, tele-health system, copier, scanner, and facsimile. May drive your personal or Agency vehicle. Community Counseling Solutions IS AN EQUAL OPPORTUNITY EMPLOYER MEMBER OF NATIONAL HEALTH SERVICES CORPORATION

Responsibilities

The CRM Program Supervisor oversees and supervises the Certified Recovery Mentor program, ensuring effective recovery services are delivered. This role includes providing guidance, training, and support to the team while maintaining program quality and fostering a positive team culture.