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CRM Representative at Galadari Brothers
, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Campaign Management, Marketing Automation, Analytical Skills, Time Management, Interpersonal Skills, Microsoft Office, Deadline Management

Industry

Investment Management

Description
Job Purpose: Responsible for sending digital CRM campaigns to GAL customers to ensure the set targets on Engagement, Retention, and Repurchase are achieved. Key Accountabilities: Execute CRM campaigns as per given instructions. Set up content for E-Mail, SMS, and Paid Social Campaigns. Ensure full tracking and monitoring of executed campaigns. Assist the Assistant Manager – CRM in daily coordination with other departments. Generate weekly and monthly sales reports as requested. Liaise with stakeholders to create meaningful reports on campaign performance. Call customers daily for MSI surveys (Sales & Service). Achieve 80% successful calls target for MSI Sales. Prepare monthly MSI Sales reports. Handle and communicate with customers regarding problems and complaints. Prepare fact sheets for CRM suppliers, obtain approvals, and send LPOs. Perform any ad-hoc duties or special projects assigned by management. Knowledge, Skills, and Experience: Excellent verbal and written communication skills in English (Arabic preferred). Strong experience with Campaign Management / Marketing Automation Platforms. Bachelor’s degree in Marketing or Communications (preferred). 2–3 years of experience in administrative or CRM-related roles. Strong interpersonal, communication, and deadline management skills. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint). Position Competencies: Analytical Skills Communication Skills Time Management Planning & Optimizing Accountability Drive for Results Teamwork
Responsibilities
The CRM Representative is responsible for executing digital CRM campaigns to achieve targets on engagement, retention, and repurchase. They will also assist in daily coordination with other departments and generate reports on campaign performance.