CRM (Salesforce) System Administrator, Revenue Operations at QAD, Inc.

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Data Integrity, User Adoption, System Scalability, Analytical Skills, Problem-Solving, Project Management, Communication Skills, Collaboration, Workflow Optimization, Dashboard Development, Report Generation, System Troubleshooting, Vendor Management, System Audits, Process Documentation

Industry

Software Development

Description

Company Description QAD is a global leader in cloud-based enterprise solutions, empowering businesses to adapt faster and thrive in an increasingly dynamic, digital world. With a strong focus on innovation and AI-driven insights, QAD is shaping the future of enterprise transformation across industries. We foster a flexible, inclusive culture where bold ideas and future-focused talent to drive real impact. Join us to help build the intelligent, connected enterprise of tomorrow. This hybrid position requires candidates to be based in Pune, with 3-4 days of in-office collaboration per week. Job Description QAD is seeking a System Administrator to join our Revenue Operations team. This role is responsible for configuring, maintaining, and optimizing our CRM and go-to-market systems to support sales, marketing, and customer success. The ideal candidate has experience managing Salesforce and related revenue technology tools, with a focus on ensuring data integrity, user adoption, and system scalability. Key Responsibilities Administer, configure, and maintain Salesforce and integrated revenue tools (e.g., Marketo, Gong, Vidyard). Manage user roles, profiles, permissions, and security settings. Create, maintain, and optimize workflows, automation rules, and approval processes to support business operations. Develop and maintain dashboards, reports, and analytics for leadership and cross-functional teams. Partner with Sales, Marketing, and Customer Success to identify process improvements and translate business needs into system solutions. Ensure data quality, governance, and compliance across all systems. Manage inbound support tickets, triage requests, and prioritize resolution in a fast-paced environment. Communicate effectively with end users, providing timely updates, clear documentation, and training where needed. Troubleshoot system issues, manage upgrades, and liaise with vendors as needed. Document processes, configurations, and changes for ongoing system management. Conduct regular system audits and performance monitoring Assist with system-related projects Qualifications Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience). 2–4 years of system administration experience, ideally in Revenue Operations or a related function. Hands-on experience with Salesforce administration; Salesforce Administrator certification preferred. Familiarity with marketing automation (Marketo), LeanData, sales enablement (Gong, Vidyard), and other GTM tools. Strong analytical, problem-solving, and project management skills. Excellent communication skills and ability to collaborate across teams. Ability to prioritize and manage multiple requests in a dynamic environment. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation. The collaborative culture of smart and hard-working people who support one another to get the job done. Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Responsibilities

The System Administrator will configure, maintain, and optimize CRM and go-to-market systems to support sales, marketing, and customer success. This includes managing user roles, creating workflows, and ensuring data quality across systems.