DESCRIPTION

We’re looking for a CRM Specialist to take ownership of optimizing and managing our HubSpot CRM. In this role, you’ll play a key part in empowering our sales team to build stronger relationships and drive growth with both current and future customers.
You’ll collaborate closely with Sales Operations, Marketing, and IT to ensure our CRM is aligned with company goals, supports strategic initiatives, and provides a seamless experience for the sales team to work efficiently and effectively.

REQUIREMENTS FOR SUCCESS AS PART OF OUR ELITE CLIENT SERVICES TEAM:

• Collaborate with IT to administer, maintain, and optimize the HubSpot CRM, ensuring data accuracy, expanding custom properties, and configuring system settings and integrations to support evolving sales, marketing, and operational needs.
• Enrolling new users, managing user permissions, and keeping the sales team informed on HubSpot updates, improvements, and best practices—ensuring the system remains accessible, relevant, and aligned with sales processes.
• Serve as the primary internal CRM support resource and point of contact with HubSpot, managing support tickets, providing front-line troubleshooting, sharing best practices, and keeping teams informed on product updates and available resources.
• Collaborate with Marketing to support the execution and analysis of automated campaigns, email communications, and customer engagement strategies via HubSpot.
• Monitor and manage lead capture and routing processes, ensuring all B2C form submissions and qualified B2C leads are accurately tracked, assigned, and actioned by the appropriate sales reps
• Build, analyze, and deliver reports and dashboards that measure sales performance, campaign effectiveness, lead source quality, and CRM KPIs—enabling actionable insights for stakeholders.
• Design and implement CRM workflows, sequences, and automations to streamline tasks, support lifecycle communications, and align with sales and marketing objectives.

WHY IT’S GREAT TO BUILD YOUR CAREER WITH US!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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ABOUT COLUMBIA SAFETY AND SUPPLY

The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, New York & Ontario.
We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.
We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail.

Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it. Our teammates enjoy perks like

• Growing group of companies with a stable work environment
• Health Insurance Benefit Options
• Paid Holidays
• Paid Time Off
• Volunteer Paid Time Off
• Paid Bereavement
• Philanthropic opportunities in our communities
• A collaborative, high-performing team culture
• Consistent/set work hours, Monday-Friday, no weekends
• Valuable work that is critical to the success of the team
• Opportunities to have a voice in how things get done

Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.
If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!
Learn more about our brands:
GME Supply is a global distributor of fall protection, lifting & rigging gear, safety equipment, niche electronics, and safety supplies for industrial clients in the markets of tower, oil and gas, wind generation, confined space, search & rescue, and more.
Columbia Safety is a industrial distribution company focused on regional and national clients in industries like general contracting, construction, steel, concrete, HVAC, etc.
SafetyLMS is a training company focused on the education and safety of those working at height. The SLMS portfolio boasts a flexible calendar and long-standing industry trainers for exceptional in-person, on-site, online, and white paper training offerings. We work with clients to develop a program that meets the needs of our clients and industry demands.
GME Wireline focuses on the fiber cabling and connections aspect of working at height- including those working on cell phone towers, local municipalities, etc. This portfolio brand is a long-standing provider for the niche demands of the underground and leave behind pieces of the at-height industries that keep us connected.
Gearcor teammates are providing customized workwear and safety clothing connections to the at-height industries we serve. Providing Arc-flash and FR-rated apparel, footwear programs, and custom logo workwear. This team provides specialized options that keep clients safe while adding value through client branding - keeping their employees recognizable as industry leaders in their fields. Specifically, this team focuses its expertise on serving global wind energy clients and their niche demands.
Team1 is a group of experts traveling North America providing professional rescue and safety training. This group continually earns the honor of being the preferred and primary trainer for industry-leading Wind Energy clients throughout Canada. These experts are focused on expansion in order to become this same quality resource for similar markets in the US.
We train our employees to be experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.
Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!
Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice

Please refer the Job description for details