CRM Specialist (Customer Service & Experience) at B&Q

Chandler's Ford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

50000.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Data Processes, Problem Solving, Collaboration, Data Quality, Workflow Design, Customer Insights

Industry

Retail

Description

Overview CRM Specialist (Customer Services & Experience) Turn complex interactions into powerful insights. We’re hiring a CRM Specialist to shape how we capture, structure, and use customer service data to continually improve our ability to deliver effortless customer experiences. You’ll design effective workflows, help our Customer Service teams capture clean and meaningful data, and build the framework that gives us a complete view of customer interactions. You’ll work collaboratively across teams, champion data quality alongside our Data teams, and evolve our CRM as the business grows. If you enjoy solving problems, working with systems, and helping others get the best from them—this role is a great fit. Team: Customer Service & Experience Reports to: Transformation Manager Salary: From £50,000 Location: 🌍 Hybrid role – minimum 1 day in SSO per month + travel to our Cape Town partner site where required Apply today and architect the data that drives great service. #Hiring #CRM #DataIntegrity #CustomerInsights #WorkflowDesign #CustomerService What's the job? Putting yourself in the shoes of our Customers. Improve CRM workflows and data quality to support teams in capturing and using accurate customer service data. The rest of the details, we can talk through at interview! What we need: Experience with CRM or data processes; strong problemsolver who works well with operational and data teams. Collaborative across functions to improve experience through representing the customer in every journey. The rest of the details, we can talk through at interview! What's in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Responsibilities

The CRM Specialist will design effective workflows and help Customer Service teams capture clean and meaningful data. They will build a framework for a complete view of customer interactions to improve customer experiences.