CRM Specialist at Kick
Victoria, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

02 Dec, 26

Salary

0.0

Posted On

03 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description
  • The impact you’ll make: Plan and prioritise KICK’s email and push notification calendar to ensure communications are delivered on time.
  • Deliver high quality email and push notification campaigns from initial brief through to send, ensuring each communication is accurate, on-brand, and free from errors.
  • Write clear and engaging English copy that supports campaign objectives.
  • Coordinate translations and localisation with the Content team for our Spanish, Portuguese, Japanese, and Arabic users, ensuring all required copy is supplied, reviewed, and approved within agreed timelines.
  • Brief and manage the production of visual assets with the Visual Design team, ensuring each asset meets the communication’s objectives, specifications, and delivery requirements.
  • Proof all copy, translations, links, design assets, audience targeting, and campaign setup before send to maintain a consistently high standard of execution.
  • Conduct continuous A/B testing across copy, subject lines, calls to action, creative, and other campaign variables to improve open rates, click-to-open rates, and conversion.
  • Monitor and report on email and push notification performance, using delivery volume, open rate, click-to-open rate, and conversion to identify trends and opportunities for improvement.
  • Manage and respond to marketing communication requests from stakeholders across KICK, clarifying requirements, setting expectations, and balancing requests against existing priorities.
  • Maintain clear campaign records, workflows, and documentation that support efficient collaboration, reduce execution risk, and enable CRM activity to scale with KICK’s growing global user base.
  • Your track record:3+ years experience using CRM or customer engagement software.
  • Delivered marketing communications from initial brief through to quality assurance and send.
  • Produced clear, engaging and accurate marketing copy, with strong editing, proofreading, and detail.
  • Managed multiple campaigns, deadlines, and stakeholder requests while maintaining a high standard of execution.
  • Coordinated effectively with copywriters, translators, designers and other cross-functional stakeholders to deliver campaign requirements on time.
  • Use data to inform insights and action.
  • Communicate clearly and proactively, particularly when clarifying briefs, managing expectations, and resolving challenges.
  • Bonus points if you also have:Worked in a fast-moving technology company.
  • Understand email deliverability, marketing consent, and privacy requirements across multiple markets.
  • Experience supporting communications delivered to a large, international customer or user base.
  • Here are our benefits and perks:Sharpening your edgeThe ultimate sandbox. Exciting, on-the-job learning opportunities.
  • 1 in 3 of our people level up their roles every year. If you deliver, you move.   


Responsibilities
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