CRM Specialist at KingMakers

Lagos, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Campaign Management, Customer Retention, Data Analysis, Customer Segmentation, Marketing Automation, Cross-channel Marketing, A/B Testing, Customer Journey Mapping, Personalization, Digital Marketing, Performance Tracking, Stakeholder Collaboration

Industry

Gambling Facilities and Casinos

Description

KingMakers is a proudly African company shaping the future of sports and iGaming entertainment across the continent. Since 2018, we've been building platforms, including BetKing and SuperSportBet, that bring millions of fans closer to the excitement of play through technology, integrity, and innovation. Operating across markets such as Nigeria and South Africa, we're part of a new generation of African businesses redefining what quality, trust, and entertainment look like in our industry. Our vision is clear: to be the home where Africa plays. At KingMakers, we move fast, stay curious, and hold ourselves to high standards of performance and accountability. We believe great products don't just entertain — they build connection, opportunity, and pride across the communities we serve. About the Role As a CRM Specialist at KingMakers, you will play a pivotal role in executing and optimizing CRM campaigns, ensuring alignment with business objectives and customer needs. This role involves collaborating cross-functionally to develop effective customer journeys and targeting criteria to meet activation, retention, and reactivation targets. Therefore, a customer first mindset is imperative. You will be responsible for crafting personalized cross-channel marketing strategies utilizing onsite, email, SMS, push messaging and more to improve the customer experience, using data to enhance user experiences and grow brand loyalty. Key Responsibilities Retention Strategies: Design and implement customer retention initiatives, using data-driven insights to inform strategies that enhance customer loyalty. Campaign Management: Manage the execution of CRM campaigns across various channels, ensuring that our messaging is relevant, timely, and resonates with our user base Data Analysis: Analyze customer behaviour, preferences, and feedback to inform campaign strategies and optimize engagement efforts Segmentation: Develop and manage customer segmentation strategies to personalize messaging and experiences effectively. Collaboration: Work closely with retention, marketing, product, and customer service teams to ensure that our CRM initiatives align with business goals. Performance Measurement: Track and report on CRM campaign performance, making necessary adjustments to strategies based on results. Best Practices: Stay up-to-date with industry best practices and emerging trends in CRM and customer engagement. In 6 months, you will: Have implemented new CRM campaigns that increase customer engagement and improve retention Developed a comprehensive understanding of our customer segments Established key metrics for measuring the success of CRM initiatives Collaborated effectively with cross-functional teams to integrate CRM strategies into broader marketing objectives 2+ years of experience in CRM B2C, digital marketing, or a related field Proven experience with CRM platforms for customer management, segmentation, and campaign automation Knowledge of marketing automation and customer engagement tools for personalized campaigns and communications Strong analytical skills, able to interpret data and draw actionable insights Understanding of customer segmentation and targeting strategies to optimize marketing efforts Excellent communication skills to collaborate across teams, thinking creatively to improve customer engagement Ability to manage multiple projects, meeting deadlines in a fast-paced environment Nice to Have: Industry experience in Sportsbook and/or iGaming Experience with Optimove platform Experience in A/B testing and marketing campaign optimization How you do it – Expectations for fulfilling your role: At KingMakers, culture isn’t just a set of words on a wall, it’s how we show up, how we work, and how we grow. That’s why we created Our CROWNS: six bold, clear and actionable values that guide how we make decisions, collaborate, and raise the bar for ourselves and each other. Customer First: We build with and for our customers. Whether internal or external, we care deeply about what drives them and always strive to deliver real, meaningful value. Raise the Bar: We take initiative, take ownership, and never settle. We’re not here to show off, we’re here to make an impact, raise standards, and push for better every time. Operate with Candor: We build trust through openness and honesty. We speak clearly, listen actively, and make space for others to be part of the conversation. Truth with kindness, always. We Build Together: We collaborate across teams, support one another, and leave egos aside. We succeed as a team, uplifting each other and sharing the load. No Hesitation, Never Reckless: We move boldly and responsibly. We take smart risks, speak up, and try new things, with the courage to own the outcome and the clarity to avoid chaos. Speed & Iteration: We act fast, learn fast, and improve fast. We cut through the noise, take action, and adapt quickly. Progress beats perfection. Up to 25 Days Leave Hybrid work Daily Free Lunch Pension Contribution Transportation 13th Month Health Insurance Life Insurance

Responsibilities

The CRM Specialist is responsible for executing and optimizing cross-channel CRM campaigns to drive customer activation, retention, and reactivation. This includes designing personalized customer journeys and analyzing behavioral data to enhance brand loyalty and user experience.