JOB OVERVIEW

We are seeking a detail-oriented and proactive CRM Specialist to join our dynamic team. The ideal candidate will play a crucial role in managing and optimizing our Customer Relationship Management (CRM) systems. You will be responsible for ensuring that our CRM tools effectively support the sales and marketing teams, enhance customer engagement, and drive business growth. This position requires a blend of technical expertise and strong analytical skills to leverage data for strategic decision-making.

QUALIFICATIONS

• Proficiency in REST APIs and experience with integration processes.
• Familiarity with AWS cloud services is preferred.
• Strong knowledge of Linux operating systems and command-line tools.
• Experience with PostgreSQL or similar database management systems.
• Understanding of Pegasystems or similar CRM platforms is a plus.
• Ability to work in an Agile environment, demonstrating flexibility and adaptability.
• Proficient in Shell scripting; experience with Windows scripting is also beneficial.
• Excellent analytical skills with a keen attention to detail.
• Strong communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
  Join us as we strive to enhance our customer relationships through innovative CRM solutions!
  Job Types: Full-time, Contract
  Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply
Work Location: In perso

• Manage and maintain the CRM system, ensuring data integrity and accuracy.
• Collaborate with cross-functional teams to implement CRM strategies that enhance customer experiences.
• Develop and execute data-driven reports to analyze customer behavior and trends.
• Integrate REST APIs to streamline processes and improve system functionality.
• Utilize AWS services for cloud-based solutions related to CRM operations.
• Perform regular system updates and troubleshoot issues related to Linux environments.
• Work with PostgreSQL databases for data management and reporting purposes.
• Implement Agile methodologies in project management to ensure timely delivery of CRM initiatives.
• Write Shell scripts to automate routine tasks within the CRM system.
• Provide training and support to team members on CRM best practices.