ABOUT US

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

REQUIRED QUALIFICATIONS OR EXPERIENCE

• Bachelor’s degree in Marketing, Business Administration, or related field
• HubSpot certifications (preferred)
  Bring your expertise to this CRM Specialist role and shape smarter, sharper processes; apply today!

ABOUT THE ROLE

Are your CRM skills a cut above the rest? Can you support teams to get the best from HubSpot, optimise workflow automation, and ensure data accuracy?
We’re looking for a skilled CRM Specialist to become the go-to expert for our HubSpot CRM platform within the Doordrop Media team in Marlow.
This is a hands-on, strategic role where you’ll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness.

WHAT YOU’LL DO

• Act as the primary HubSpot administrator, managing access, system health, integrations, and configurations, and keep up to date with new HubSpot features and recommend improvements to maximise platform value.
• Maintain data accuracy and governance, including imports, deduplication, cleaning, and property management.
• Design, build, and optimise workflows, automations, and chat sequences to streamline customer journeys across Marketing, Sales, and Service.
• Create and maintain reports and dashboards, providing insights that improve sales, marketing, and service performance.
• Train, support, and coach teams on best practices, ensuring adoption of HubSpot across the business.
• Collaborate with internal teams and external partners to deliver new developments and customisations.