CRMD039-2026 DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION at City of Tshwane

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

1274052.0

Posted On

09 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency Management, Strategy Development, Business Intelligence, Customer Interaction Points, Ethical, Professionalism, Interpersonal Relationship Skills, Client Orientated, Customer Focused, Change Readiness, Coaching, Mentoring, Human Resources, Performance Management, Culture Management, Change Management

Industry

Government Administration

Description

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT Division: Customer Relations Process Management Section: Customer Relations Management Monitoring, Evaluation and Enhancement Location: All regions Reference number CRMD039-2026 Position DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION AND ENHANCEMENT To be advertised Internal This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories Job level T18 Scale R917 328,00 – R1 274 052,00 per annum Estimated remuneration package R1 338 614,00 – R1 792 657,00 per annum Job purpose To oversee and manage customer relations monitoring, evaluation and enhancement services Appointment requirements An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position At least nine years’ working experience in a customer relations management environment with four years of managerial experience Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003) as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage A valid Code B driving licence Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost Personal attributes and/or competencies Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills Primary function Execute generic management functions of the section, including human resources (performance management of all deputy directors), culture and change management, strengthening and promoting good governance and exercising strategic leadership Execute generic financial functions, including managing the sectional budget and expenditure in line with the Local Government: Municipal Finance Management Act, 2003 Identify and define immediate, short- and long-term objectives of the section in line with departmental and City-approved strategies, the Service Delivery and Budget Implementation Plan and the Integrated Development Plan Oversee and manage the outputs of customer care business intelligence, customer interaction and touch, continuous improvement and operational efficiency SAP S70011351 New/natural attrition WPC approved Enquiries J Ramalepe (012 358 9006), R Smith (012 358 1303) or T Manamela (012 358 5238)

Responsibilities

The Director will execute generic management functions for the section, including human resources, culture and change management, strengthening governance, and exercising strategic leadership. This role also involves executing financial functions like managing the sectional budget and defining short- and long-term objectives aligned with city strategies.