CRMD040-2026 FUNCTIONAL HEAD: OUTBOUND CONTACT CENTRE at City of Tshwane

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

906864.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency Management, Strategy Development, Business Intelligence, Customer Interaction Points, Ethical, Professionalism, Interpersonal Relationship Skills, Client Orientation, Customer Focus, Change Readiness, Coaching, Mentoring, SAPCRM, SAP BW/BI/SAPBO, Driving Licence

Industry

Government Administration

Description

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT Division: Contact Centre Operations Section: Virtual Contact Centre Location: All regions Reference number CRMD040-2026 Position FUNCTIONAL HEAD: OUTBOUND CONTACT CENTRE To be advertised Internal External This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories Job level T15 Scale R652 932,00 – R906 864,00 per annum Estimated remuneration package R862 995,00 – R1 186 203,00 per annum Job purpose To assist in the management of the outbound contact centre to improve customer services Appointment requirements An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position At least six years’ working experience in a customer care and call centre management environment Supervisory experience will be an added advantage A valid Code B driving licence Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO Candidates must be willing to work at any of the City’s call centres, walk-in centres and/or offices depending on operational requirements Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost Personal attributes and/or competencies Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills Primary functions Monitor adherence to human resources and office policies and procedures Ensure the effective and efficient management of centres by implementing directives Implement and report regularly on norms and standards in call centres Run weekly SAP reports on changes and on opening inactive accounts Liaise with internal and external stakeholders Participate in and initiate continuous improvement and corrective actions SAP S70101376 New/natural attrition WPC approved Enquiries T Mosehla (012 358 1561) or T Kone (012 358 3139)

Responsibilities

The Functional Head will assist in managing the outbound contact centre operations to enhance customer service delivery. Key duties include monitoring adherence to policies, ensuring efficient centre management, implementing standards, running SAP reports, and participating in continuous improvement actions.