CRMD042-2026 SENIOR CUSTOMER CARE CONSULTANT at City of Tshwane

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

576336.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Computer Literacy, Excel, Word, Outlook, Multilingualism, Communication Skills, Organisational Skills, Planning Skills, Leading And Controlling Skills, Team Leader Attributes, Coaching, Mentoring Skills, People Management, Emotional Intelligence, Supervisory Skills

Industry

Government Administration

Description

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT Division: Customer Centre Operations Section: Customer Care Walk-in Centres Location: All regions Reference number CRMD042-2026 Position SENIOR CUSTOMER CARE CONSULTANT To be advertised Internal External This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories Job level T11 Scale R414 972,00 – R576 336,00 per annum Estimated remuneration package R560 116,00 – R765 502,00 per annum Job purpose To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render a customer service to the public Appointment requirements Grade 12 An appropriate career-related qualification will be an added advantage At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment Supervisory experience will be an added advantage Computer literacy (extensive knowledge of Excel, Word and Outlook) Knowledge of SAP CIC and CRM will be an added advantage Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost Personal attributes and/or competencies Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; ability to work as part of a team; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; being patient; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability Primary functions Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries Ensure correctness of information Interact with external role players Implement and maintain systems Keep statistical data Ensure adherence to corporate occupational health and safety standards and procedures SAP S70030509 New/natural attrition WPC approved Enquiries J Jansen (012 358 5525), R Smith (012 358 1303) orT Manamela (012 358 5238)

Responsibilities

The primary functions involve supervising call centre agents and walk-in centre consultants, handling complaints and enquiries, and ensuring the correctness of information provided to the public. This role also requires interaction with external role players, implementation of systems, and maintaining statistical data.