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Croatian Customer Service Travel Agency - Work In Athens - Free Accommodati at Mercier Consultancy
, , Malta -
Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Croatian, Customer service, Communication, Problem-solving, CRM software, Travel agency operations, Interpersonal skills, Office tools

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is seeking a dedicated Croatian Customer Service Representative to join our travel agency team in Athens. This role offers a fantastic opportunity to work in the vibrant city of Athens with free accommodation included. You will provide excellent customer service to Croatian-speaking clients, helping them plan and enjoy their travel experiences. Responsibilities Respond to Croatian-speaking customers’ travel inquiries via phone, email, and chat. Provide comprehensive information about travel packages, destinations, and accommodations. Assist clients in booking travel arrangements and resolving any travel-related issues. Handle and resolve customer complaints professionally and promptly. Maintain accurate records of client interactions using the CRM system. Collaborate with the team to improve customer service processes and client satisfaction. Fluency in Croatian (both written and spoken); knowledge of English is a plus. Previous experience in customer service or travel agency roles is preferred. Excellent communication and interpersonal skills focused on customer satisfaction. Strong problem-solving skills and the ability to handle challenging customer situations. Proficiency in CRM software and standard office tools. Self-motivated and able to work effectively in a team environment. Willingness to relocate and work in Athens with provided free accommodation. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...
Responsibilities
Respond to Croatian-speaking customer travel inquiries via phone, email, and chat while assisting with bookings and travel arrangements. Resolve customer complaints professionally and maintain accurate records within the CRM system.