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Croatian Speaking Agent For Booking.com - Work In Greece - Fully Paid Reloc at Patrique Mercier Recruitment

Zagreb, Grad Zagreb, Croatia -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Croatian, Fluency in English, Customer Service, Travel Arrangements, Inquiry Resolution, Complaint Resolution, Product Knowledge, Communication Skills, Interpersonal Skills, Problem-Solving, Detail-Oriented, Organizational Skills

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment FR is thrilled to present an amazing opportunity for a Croatian Speaking Agent for Booking.com, offering fully paid relocation to beautiful Greece. This role is perfect for individuals who love travel and customer service, and are enthusiastic about helping Croatian-speaking clients with their travel arrangements and inquiries. Responsibilities Provide exceptional customer support to Croatian-speaking customers via phone, email, and chat. Assist customers with inquiries related to bookings, cancellations, and modifications effectively and efficiently. Resolve customer complaints and issues in a professional manner, ensuring high levels of customer satisfaction. Stay informed about Booking.com’s offerings and latest travel trends to provide accurate information and assistance. Document all customer interactions and inquiries accurately in the CRM system. Collaborate closely with other departments to meet customer needs and improve service delivery. Participate in training sessions to enhance product knowledge and customer service skills. Fluency in Croatian and English, both spoken and written. Experience in customer service, preferably in the travel or hospitality sector. Excellent communication and interpersonal skills. Strong problem-solving abilities and a dedicated focus on customer satisfaction. Proficient in customer service software and standard office applications. Detail-oriented with strong organizational skills. Passion for travel with a desire to assist customers in creating memorable experiences. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) And more...

Responsibilities

The agent will provide exceptional customer support to Croatian-speaking clients via phone, email, and chat, assisting with travel inquiries, bookings, cancellations, and modifications. Responsibilities also include resolving complaints professionally and documenting all interactions accurately in the CRM system.