Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocati at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Croatian, English Proficiency, Customer Service, Travel Sector Experience, Hospitality Sector Experience, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Systems, Online Booking Platforms, Organizational Skills, Task Management

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the beautiful Greece. In this critical role, you will be responsible for providing exceptional customer support to Croatian-speaking clients, assisting them with their travel and booking needs for a hassle-free experience. Responsibilities Assist Croatian-speaking customers via phone, email, and live chat, addressing their inquiries and providing guidance. Manage the booking process, including modifications and cancellations, ensuring a smooth experience for clients. Troubleshoot issues related to bookings and provide effective solutions to enhance customer satisfaction. Maintain accurate records of customer interactions and feedback in the CRM system for quality assurance. Collaborate with other teams to resolve complex customer issues swiftly and efficiently. Stay informed about company products, policies, and promotions to offer accurate information to customers. Fluency in Croatian (both written and spoken), with proficiency in English as an added advantage. Prior experience in customer service, particularly in the travel or hospitality sectors. Excellent communication and interpersonal skills, with a focus on customer satisfaction. Strong problem-solving abilities to handle customer complaints effectively. Familiarity with CRM systems and online booking platforms is a plus. Willingness to relocate to Greece and immerse in a new cultural environment. Solid organizational skills and the ability to manage multiple tasks in a fast-paced workplace. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will be responsible for providing exceptional customer support to Croatian-speaking clients via phone, email, and live chat, assisting with travel and booking needs. This includes managing the booking process, troubleshooting issues, and maintaining accurate records in the CRM system.