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Croatian-Speaking Customer Expert for Booking.com - Work In Greece at Mercier Consultancy Group

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Fluency, English Proficiency, Customer Service, Problem Solving, CRM Tools, Digital Communication, Organizational Skills, Teamwork

Industry

Business Consulting and Services

Description

Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms. Key Responsibilities Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat. Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face. Maintain detailed records of interactions and transactions in CRM systems. Collaborate effectively with internal teams to resolve customer concerns. Stay updated on Booking.com products, policies, and travel industry trends. Fluency in Croatian (both spoken and written) is essential; English proficiency is an asset. Previous experience in customer service, preferably within travel or online booking platforms, is advantageous. Excellent communication and problem-solving skills with a customer-focused attitude. Ability to work in a fast-paced, dynamic environment. Familiarity with CRM tools and digital communication technologies preferred. Strong organizational skills and teamwork ability. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide high-quality customer support in Croatian via phone, email, and chat for Booking.com users. Handle booking inquiries, modifications, and cancellations while maintaining detailed records in CRM systems.