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Croatian-Speaking Customer Experts for Imperial Brands - Work In Greece at Mercier Consultancy Group

, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian Fluency, English Proficiency, Customer Service, CRM Systems, Interpersonal Communication, Problem Solving, Digital Communication Tools, Multicultural Collaboration

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide outstanding customer service and support to Croatian-speaking clients, representing a leading global company in the tobacco industry. Key Responsibilities Deliver professional and courteous customer support to Croatian-speaking customers via phone, email, and chat. Assist customers with inquiries related to Imperial Brands' products, services, and orders. Maintain accurate records of customer interactions and follow up on outstanding cases using CRM systems. Collaborate with internal teams to resolve customer issues promptly and effectively. Stay informed about company policies, product updates, and industry regulations. Provide feedback and suggestions to improve customer service quality and processes. Fluency in Croatian (spoken and written) is mandatory; proficiency in English is highly desirable. Experience in customer service roles, preferably within multinational companies. Excellent communication and interpersonal skills with a strong customer focus. Ability to work effectively in a fast-paced and multicultural environment. Familiarity with CRM systems and digital communication tools. Willingness to relocate and work in Greece. Strong problem-solving skills and attention to detail. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support to Croatian-speaking clients via phone, email, and chat regarding Imperial Brands' products and services. Maintain accurate interaction records in CRM systems and collaborate with internal teams to resolve issues.