Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Croatian Speaking Customer Service for Airline Company - Work In Athens at Mercier Consultancy

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Croatian, English, Customer Service, Communication, Problem-solving, Multitasking, CRM Systems, Airline Reservation Systems, Ticketing, Baggage Policies, Travel Information, Interpersonal Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a rewarding opportunity for Croatian Speaking Customer Service Representatives to join a leading Airline Company based in Athens, Greece. This role is ideal for individuals passionate about the aviation industry and delivering exceptional customer service. As a representative, you will assist Croatian-speaking customers with various inquiries related to airline services, bookings, and travel information. Key Responsibilities Handle customer inquiries about flight bookings, schedules, ticketing, and baggage policies via phone, email, and chat in Croatian. Provide clear and accurate information regarding airline products, services, and travel requirements. Assist passengers with resolving booking issues, cancellations, and changes efficiently. Address customer complaints and concerns promptly, ensuring a positive customer experience. Maintain accurate records of customer interactions in the CRM system. Collaborate with airline operational teams to enhance service delivery and problem resolution. Stay up-to-date with airline policies, industry regulations, and travel advisories. Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably in the airline or travel industry. Strong communication and interpersonal skills with a customer-oriented approach. Excellent problem-solving skills and the ability to handle inquiries effectively. Ability to multitask and work efficiently in a fast-paced environment. Familiarity with airline reservation systems and customer service software is desirable. Willingness to work flexible hours including weekends and holidays as needed. Based in Athens, Greece for this position. Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries regarding flight bookings, schedules, and travel policies via phone, email, and chat. Maintain accurate records in the CRM system and collaborate with operational teams to resolve passenger issues.